HubSpot Ideas

Shaunyim

Integrate external chatbots with HubSpot Chatbot

We have set up an external chatbot using ChatScript and some AI, it responds via a REST API. We send it additional info like an access token for the currently connected user, which we use for server-side interactions (.e.g check the delivery status of an order etc.). 

 

We'd like to be able to plug this into the hubspot system in a way that would allow us to branch over to the hubspot live chat for the use cases where the bot is unable to respond. 

 

- Posted on behalf of customer

2件のコメント
HelenHachtel
メンバー

YES 1000% TIMES. We're an AI service, our product's core message is to reduce mundane tasks and automate things like customer service tickets and communications, yet I am having an incredibly hard time finding any way to get chats and Levity to play nice together. My current use case is to defer chats to an AI bot when a human is not immediately present, but I would love to integrate it for my notes, tasks, etc.

HanzWil
メンバー

This would indeed be very helpful.  Especially since the Hubspot's AI bot is not really top tier just yet....