HubSpot Ideas


Integrate external chatbots with HubSpot Chatbot

We have set up an external chatbot using ChatScript and some AI, it responds via a REST API. We send it additional info like an access token for the currently connected user, which we use for server-side interactions (.e.g check the delivery status of an order etc.). 


We'd like to be able to plug this into the hubspot system in a way that would allow us to branch over to the hubspot live chat for the use cases where the bot is unable to respond. 


- Posted on behalf of customer