Integrate SMS texts with Conversations

Add SMS text messages as a channel to the Conversations Inbox.

HubSpot updates
11 Replies
Occasional Contributor

Yes this seems like a no-brainer especially will calling built in to the sales pro.

New Member

I currently call contacts thru hubspot, why not SMS?

New Contributor

Simplii has an integration. just click on any number in Hubspot or any other window to send a text message and history is attached to th contact record associated with that phone number. Yes, click and text a number from your email or a website and it will attach a copy to the contact with that phone number.  It comes with phone integration. Let me know if you'd like to see it. simplii.net/integrations/hubspot

troykump@simplii.net

New Contributor

I agree that the texting (SMS) would make sense to include as an added feature in Sales Pro.  More and more we are communicating with our contacts and making decisions via text.  The instant copy of the text into HubSpot would be an immense help.

New Contributor

Hi @hroberts - we're hoping to build Salesmsg into conversations Smiley Happy

 

HubSpot just updated their API to get closer to do that.

Occasional Contributor

This needs to be in the conversations inbox.  Communicating just through the contact - where many of the 3rd parties integrate isn't a good way for support/high volume sales to interact.  It would be great to see this added as an integration with Twilio or using a third party - just like email.

Regular Contributor

Is there any update on this at all? I was told by Sakari that it would be available soon. 

Regular Advisor

Conversations is the perfect tool to have SMS added. 

Regular Contributor

Update: I was told by Sakari that we're waiting on Hubspot for this feature. Is this true?

HubSpot Product Team
HubSpot Product Team
updated to: Being Reviewed

We're currently evaluating SMS as a Conversations channel and will update this issue with more information in the next few months.

New Contributor | Gold Partner
New Contributor | Gold Partner

Would LOVE to have this feature added. People respond to texts!