Integrate SMS texts with Conversations

Add SMS text messages as a channel to the Conversations Inbox.

21 Replies
Occasional Contributor

Yes this seems like a no-brainer especially will calling built in to the sales pro.

New Member

I currently call contacts thru hubspot, why not SMS?

Occasional Contributor

Simplii has an integration. just click on any number in Hubspot or any other window to send a text message and history is attached to th contact record associated with that phone number. Yes, click and text a number from your email or a website and it will attach a copy to the contact with that phone number.  It comes with phone integration. Let me know if you'd like to see it. simplii.net/integrations/hubspot

troykump@simplii.net

New Contributor

I agree that the texting (SMS) would make sense to include as an added feature in Sales Pro.  More and more we are communicating with our contacts and making decisions via text.  The instant copy of the text into HubSpot would be an immense help.

Occasional Contributor

Hi @hroberts - we're hoping to build Salesmsg into conversations 🙂

 

HubSpot just updated their API to get closer to do that.

Occasional Contributor

This needs to be in the conversations inbox.  Communicating just through the contact - where many of the 3rd parties integrate isn't a good way for support/high volume sales to interact.  It would be great to see this added as an integration with Twilio or using a third party - just like email.

Regular Contributor

Is there any update on this at all? I was told by Sakari that it would be available soon. 

Regular Advisor

Conversations is the perfect tool to have SMS added. 

Regular Contributor

Update: I was told by Sakari that we're waiting on Hubspot for this feature. Is this true?

Status updated to: Being Reviewed
HubSpot Product Team

We're currently evaluating SMS as a Conversations channel and will update this issue with more information in the next few months.

New Contributor | Gold Partner

Would LOVE to have this feature added. People respond to texts!

Regular Contributor

Just following up to see what the status on this is.

Occasional Contributor

Frontapp is doing that in their inbox, that's really usefull

Occasional Contributor

I have a client using our Frontapp integration, but they only use Frontapp. It would be interesting to see what we could do with our multi-sync to Frontapp and HubSpot. Check out Fusion by Simplii on HubSpot marketplace for more info.

Occasional Contributor

Not sure if  this is interesting,

It would mean paying for: Hubspot, Frontapp, a sms solution, and simplii

Occasional Contributor

Simplii is sms and business phones that would work with HubSpot and Frontapp. Usually their is already outgoing expense for these services and provide an overall cost savings. I just had the Frontapp integration build for an alarm company about 6 months ago. 

New Contributor

Wanted to chime in and ask if this suggestion is still under review. My team would very much like to manage our SMS communications without having to jump out of the conversations tool. 

Regular Contributor

This would be great.  This is one of the #1 requests from our Sakari customers using our HubSpot text messaging integration.  We would be happy to beta test this with your team. 

Occasional Contributor

Is this possible yet?

Occasional Contributor

HI @hroberts  could you please update us on this specific feature? If its something we can expect at all?