Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

HubSpot updates
Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: In Planning
08-16-2019

Integrate Facebook Messenger with ConversationsHubSpot Product Team
08-16-2019

Hi all-

Here is the beta form again! https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?...

 

As mentioned above this is a beta, so we are still working through a few things but it has been very successful so far!

 

Also,  we are working on adding this to the Chatflow experience and streamlining it with our other channels. Also adding Bot functionality. I don't have an exact timeline right now, but it will be within the next few months and I will provide an update as soon as I have a more firm timeline.

 

Thanks for the interest and all the feedback!

Cassie

 

 

Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: In Beta
08-16-2019

Hi! We have opened this up to a private beta. This will add Facebook Messager as a channel in your inbox. Please fill out the form below and we will get you access to the beta and as always please let us know if you have any feedback!

 

We are also working on the next iteration which will tie Facebook Messager in with Chatflows, which we expect to in beta later this month. 

 

Link to request beta access: https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?usp=sf_link

Integrate Facebook Messenger with ConversationsHubSpot Product Team
08-16-2019

@JanJordaan Feel free to email me directly at cdewey@hubspot.com and I can follow up! thanks!

71 Replies
fcajong
New Member

This would be so helpful for the business if it rolls out. Is there any chance we can also take part in the beta? Anyone to reach out to? Thanks!

Laci
Regular Contributor

How do we sign up to be a part of the beta testing? 

Will_Iam
New Contributor

Hey, 
Any way to also be part of the beta test? 
Thanks ! 

Eggie
Occasional Contributor

+1

Really need this.

HubSpot Product Team
HubSpot Product Team
updated to: In Beta

Hi! We have opened this up to a private beta. This will add Facebook Messager as a channel in your inbox. Please fill out the form below and we will get you access to the beta and as always please let us know if you have any feedback!

 

We are also working on the next iteration which will tie Facebook Messager in with Chatflows, which we expect to in beta later this month. 

 

Link to request beta access: https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?...

JanJordaan
Occasional Contributor

@cdewey22 Thanks, were can we leave feedback during the Beta?

shsmith
New Contributor

Great idea!

HubSpot Product Team
HubSpot Product Team

@JanJordaan Feel free to email me directly at cdewey@hubspot.com and I can follow up! thanks!

martechaa
Occasional Contributor

Totally agree on this one. We need this as soon as possible. Until it is available we are dependent on the old crm system and have to pay for two

moyvera
Occasional Contributor

At the begginings of FB Messenger integration (Beta) you had in Hubspot the possibility to create a chatbot for FB Messenger. Now the things have changed and Bots are called chatflows. 

 

Currently this chatflows are only available for your Live Chat. And I want to use such a great future in FB Messenger. 

 

Is there a Beta or anything ?