Integrate Facebook Messenger with Conversations

[mattgeller]

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

Thanks

[jalop123j]

This is a must to have, any comments?

[villvuor1]

Hi, any update on this would be most appreciated! 

[kwilhelme]

Agree! I thought this was the whole idea of the Conversations Inbox was to have a central area for your team to ensure no messages fall through the cracks. If all other chat bot conversations appear in the Inbox, why wouldn't Messenger?

[rcobbett]

I want this too

[JanJordaan]

Please get this developed asap. 

[Cmorrison]

Please add

[SeanMcProperty]

This would be great!

And WhatsApp included in there as well. Along with SMS.

[Vaka]

Up for this one. We would love it too.
Also, WhatsApp. This tool is a MUST have in Brazilian market.

[Nostra]

Please have this up and running ASAP 🙂

[Hordur]

This is very important for us to have and is very needed to simplify communications with our audience

[LuisaRP]

I think it's a priority to integrate Social Media (at least FB MSN) and the blog's comments into the conversations inbox. It has been requested several times by some of our clients and they are moving to other solutions like Zendesk or Desk for the full performance. 

[Onur]

so essential 

[Flavio_unija]

Its essential to create this. Huge need.

[andreff]

Nice to have this feature.

[StephenW]

I see that FB Messenger linked to Hubspot Conversations Inbox is in Beta....

[JanJordaan]

@StephenW, can you give us a link where you saw this?  

[StephenW]

@JanJordaan I received an email  asking if I wanted to be part of the Beta

[va]

@StephenW  This sounds exciting/promising! Hopefully it doesn’t go the way of the Evernote Meeting Notes Beta 🙂

[mkrakaris]

Yes! Is there a timeline on when this will become available?

[StephenW]

There was no timeline mentioned - but so far, the Beta is working for how I would want to use it.

So, that is promising