Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

HubSpot updates
Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: Delivered
10-23-2019

Integrate Facebook Messenger with ConversationsHubSpot Product Team
05-20-2019

Hi all-

Here is the beta form again! https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?...

 

As mentioned above this is a beta, so we are still working through a few things but it has been very successful so far!

 

Also,  we are working on adding this to the Chatflow experience and streamlining it with our other channels. Also adding Bot functionality. I don't have an exact timeline right now, but it will be within the next few months and I will provide an update as soon as I have a more firm timeline.

 

Thanks for the interest and all the feedback!

Cassie

 

 

Integrate Facebook Messenger with ConversationsHubSpot Product Team
04-11-2019

@JanJordaan Feel free to email me directly at cdewey@hubspot.com and I can follow up! thanks!

Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: In Beta
04-09-2019

Hi! We have opened this up to a private beta. This will add Facebook Messager as a channel in your inbox. Please fill out the form below and we will get you access to the beta and as always please let us know if you have any feedback!

 

We are also working on the next iteration which will tie Facebook Messager in with Chatflows, which we expect to in beta later this month. 

 

Link to request beta access: https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?usp=sf_link

Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: In Planning
09-04-2018

72 Replies
jalop123j
New Contributor

This is a must to have, any comments?

villvuor1
New Contributor

Hi, any update on this would be most appreciated! 

kwilhelme
Occasional Contributor

Agree! I thought this was the whole idea of the Conversations Inbox was to have a central area for your team to ensure no messages fall through the cracks. If all other chat bot conversations appear in the Inbox, why wouldn't Messenger?

rcobbett
Occasional Contributor

I want this too

JanJordaan
Occasional Contributor

Please get this developed asap. 

Cmorrison
Occasional Contributor

Please add

SeanMcProperty
Regular Contributor

This would be great!

 

And WhatsApp included in there as well. Along with SMS.

Vaka
Occasional Contributor

Up for this one. We would love it too.
Also, WhatsApp. This tool is a MUST have in Brazilian market.

Nostra
New Contributor

Please have this up and running ASAP Smiley Happy

Hordur
Visitor

This is very important for us to have and is very needed to simplify communications with our audience