Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.


This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.



HubSpot updates
changed to: Delivered
Oct 23, 2019

May 20, 2019

Hi all-

Here is the beta form again!


As mentioned above this is a beta, so we are still working through a few things but it has been very successful so far!


Also,  we are working on adding this to the Chatflow experience and streamlining it with our other channels. Also adding Bot functionality. I don't have an exact timeline right now, but it will be within the next few months and I will provide an update as soon as I have a more firm timeline.


Thanks for the interest and all the feedback!




Apr 11, 2019

@JanJordaan Feel free to email me directly at and I can follow up! thanks!

changed to: In Beta
Apr 9, 2019

Hi! We have opened this up to a private beta. This will add Facebook Messager as a channel in your inbox. Please fill out the form below and we will get you access to the beta and as always please let us know if you have any feedback!


We are also working on the next iteration which will tie Facebook Messager in with Chatflows, which we expect to in beta later this month. 


Link to request beta access:

changed to: In Planning
Sep 4, 2018

75 Replies
New Contributor

This is a must to have, any comments?

New Contributor

Hi, any update on this would be most appreciated! 

Occasional Contributor | Diamond Partner

Agree! I thought this was the whole idea of the Conversations Inbox was to have a central area for your team to ensure no messages fall through the cracks. If all other chat bot conversations appear in the Inbox, why wouldn't Messenger?

Occasional Contributor

I want this too

Occasional Contributor

Please get this developed asap. 

Occasional Contributor

Please add

Regular Contributor

This would be great!


And WhatsApp included in there as well. Along with SMS.

Occasional Contributor

Up for this one. We would love it too.
Also, WhatsApp. This tool is a MUST have in Brazilian market.

New Contributor

Please have this up and running ASAP 🙂


This is very important for us to have and is very needed to simplify communications with our audience

New Member

I think it's a priority to integrate Social Media (at least FB MSN) and the blog's comments into the conversations inbox. It has been requested several times by some of our clients and they are moving to other solutions like Zendesk or Desk for the full performance. 

Regular Contributor | Gold Partner

so essential 

New Member

Its essential to create this. Huge need.

New Contributor

Nice to have this feature.

Occasional Contributor

I see that FB Messenger linked to Hubspot Conversations Inbox is in Beta....

Occasional Contributor

@StephenW, can you give us a link where you saw this?  

Occasional Contributor

@JanJordaan I received an email  asking if I wanted to be part of the Beta

New Contributor

@StephenW  This sounds exciting/promising! Hopefully it doesn’t go the way of the Evernote Meeting Notes Beta 🙂

New Contributor

Yes! Is there a timeline on when this will become available?

Occasional Contributor

There was no timeline mentioned - but so far, the Beta is working for how I would want to use it.

So, that is promising