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Status: Delivered
mattgeller
Submitted by on ‎Aug 29, 2018 4:37 PM

Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

See more ideas labeled with:
HubSpot Updates
Delivered
October 23, 2019 03:05 PM

May 20, 2019 02:03 PM

Hi all-

Here is the beta form again! https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?...

 

As mentioned above this is a beta, so we are still working through a few things but it has been very successful so far!

 

Also,  we are working on adding this to the Chatflow experience and streamlining it with our other channels. Also adding Bot functionality. I don't have an exact timeline right now, but it will be within the next few months and I will provide an update as soon as I have a more firm timeline.

 

Thanks for the interest and all the feedback!

Cassie

 

 

April 11, 2019 05:43 AM

@JanJordaan Feel free to email me directly at cdewey@hubspot.com and I can follow up! thanks!

In Beta
April 09, 2019 07:26 AM

Hi! We have opened this up to a private beta. This will add Facebook Messager as a channel in your inbox. Please fill out the form below and we will get you access to the beta and as always please let us know if you have any feedback!

 

We are also working on the next iteration which will tie Facebook Messager in with Chatflows, which we expect to in beta later this month. 

 

Link to request beta access: https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?usp=sf_link

Re: Integrate Facebook Messenger with Conversations - changed to: In Planning
September 04, 2018 08:07 AM

77 Replies
In Planning
hroberts
HubSpot Product Team
HubSpot Product Team
‎Sep 4, 2018 11:07 AM
 
nq
Contributor
‎Sep 5, 2018 9:59 AM

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

HubspotUser12
Member
‎Sep 20, 2018 2:15 AM

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

Heikki
Member
‎Oct 1, 2018 3:35 AM

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

egonzalez
Contributor | Platinum Partner
Contributor | Platinum Partner
‎Oct 9, 2018 4:08 PM

 Great idea. HubSpot, please add this. 😛

nishansingh1
Member | Partner
Member | Partner
‎Oct 16, 2018 8:03 PM

 Must needed

kasparp
Member
‎Oct 23, 2018 7:21 PM

Essential! 🙂

enzilimp
Participant
‎Oct 30, 2018 3:45 PM

Please!!! urgent !

Amanda_FUNYL
Participant | Partner
Participant | Partner
‎Oct 31, 2018 2:55 PM

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

simonmc
Member
‎Nov 20, 2018 10:40 AM

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot

MattPrados
Member
‎Dec 1, 2018 10:59 AM

I want this.  FB messenger connected to the inbox.

guidoperaltas
Participant
‎Dec 2, 2018 10:41 AM

We are waiting for this a year ago. we run facebook ads  and need to capture lead data and chat. It is important to manage on conversations.

va
Member
‎Dec 3, 2018 10:24 PM

This feature is needed ASAP. I have a real estate agent who needs their own CRM. In such a person-to-person oriented business, being able to track all conversations on all social mediums and house t in your CRM is vital. 

amyleopold
Participant
‎Dec 6, 2018 5:37 PM

Please add this feature!

Thank you!

danwood
Member
‎Dec 15, 2018 4:36 PM

Yes please! This would be so valuable for us.

DrAS
Contributor
‎Dec 24, 2018 6:02 AM

Is anyone from Hubspot listening?

nq
Contributor
‎Dec 24, 2018 1:45 PM

Conversations desperately needs the announced multi-channel approach. Where are the additional channels?

StephenW
Participant
‎Jan 3, 2019 7:13 PM

It would be really useful to be able to record a Facebook Messenger conversation in the Contact's timeline - along with the emails, notes etc that are already recorded there.  It will help keep the complete picture of conversations with the lead in the one place

StephenW
Participant
‎Jan 4, 2019 1:07 AM

It would also be great to be able to respond to a FB Messenger request and continue the conversation from within Hubspot, and have the conversation recorded in the Contact timeline

repumartek
Participant
‎Jan 8, 2019 12:54 PM

Hundred of customers contact us through Facebook Fanpages. HubSpot must not only gather all Facebook Fanpages (authorised by admin) inboxes / messages  but also the comment of posts on fanpage.

Many software can do it, consolidate all conversations from customers on Facebook Fanpage (inbox/messenger and comment posts) in a single places.

 

Please add this features as soon as possible,