Integrate Facebook Messenger with Conversations

[mattgeller]

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

Thanks

[mattgeller]

Hi all-

Here is the beta form again! https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?...

As mentioned above this is a beta, so we are still working through a few things but it has been very successful so far!

Also,  we are working on adding this to the Chatflow experience and streamlining it with our other channels. Also adding Bot functionality. I don't have an exact timeline right now, but it will be within the next few months and I will provide an update as soon as I have a more firm timeline.

Thanks for the interest and all the feedback!

Cassie

[mattgeller]

@JanJordaan Feel free to email me directly at cdewey@hubspot.com and I can follow up! thanks!

[mattgeller]

Hi! We have opened this up to a private beta. This will add Facebook Messager as a channel in your inbox. Please fill out the form below and we will get you access to the beta and as always please let us know if you have any feedback!

We are also working on the next iteration which will tie Facebook Messager in with Chatflows, which we expect to in beta later this month. 

Link to request beta access: https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?usp=sf_link

[nq]

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

[HubspotUser12]

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

[Heikki]

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

[egonzalez]

 Great idea. HubSpot, please add this. 😛

[nishansingh1]

 Must needed

[kasparp]

Essential! 🙂

[enzilimp]

Please!!! urgent !

[Amanda_FUNYL]

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

[simonmc]

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot

[MattPrados]

I want this.  FB messenger connected to the inbox.

[guidoperaltas]

We are waiting for this a year ago. we run facebook ads  and need to capture lead data and chat. It is important to manage on conversations.

[va]

This feature is needed ASAP. I have a real estate agent who needs their own CRM. In such a person-to-person oriented business, being able to track all conversations on all social mediums and house t in your CRM is vital. 

[amyleopold]

Please add this feature!

Thank you!

[danwood]

Yes please! This would be so valuable for us.

[DrAS]

Is anyone from Hubspot listening?

[nq]

Conversations desperately needs the announced multi-channel approach. Where are the additional channels?

[StephenW]

It would be really useful to be able to record a Facebook Messenger conversation in the Contact's timeline - along with the emails, notes etc that are already recorded there.  It will help keep the complete picture of conversations with the lead in the one place

[StephenW]

It would also be great to be able to respond to a FB Messenger request and continue the conversation from within Hubspot, and have the conversation recorded in the Contact timeline

[repumartek]

Hundred of customers contact us through Facebook Fanpages. HubSpot must not only gather all Facebook Fanpages (authorised by admin) inboxes / messages  but also the comment of posts on fanpage.

Many software can do it, consolidate all conversations from customers on Facebook Fanpage (inbox/messenger and comment posts) in a single places.

Please add this features as soon as possible,