Integrate Facebook Messenger with Conversations

: In Planning
mattgeller
Submitted by mattgeller on ‎08-29-2018 04:37

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

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24 Replies
hroberts
HubSpot Product Team
HubSpot Product Team
‎09-04-2018 11:07
updated to: In Planning
 
nq
nq
Regular Contributor
‎09-05-2018 09:59

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

HubspotUser12
HubspotUser12
Occasional Contributor
‎09-20-2018 02:15

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

Heikki
Heikki
New Contributor
‎10-01-2018 03:35

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

egonzalez
egonzalez
Occasional Contributor
‎10-09-2018 04:08

 Great idea. HubSpot, please add this. Smiley Tongue

nishansingh1
nishansingh1
New Contributor
‎10-16-2018 08:03

 Must needed

kasparp
kasparp
New Contributor
‎10-23-2018 07:21

Essential! Smiley Happy

enzilimp
enzilimp
New Contributor
‎10-30-2018 03:45

Please!!! urgent !

Amanda_FUNYL
Amanda_FUNYL
Regular Visitor
‎10-31-2018 02:55

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

simonmc
simonmc
New Contributor
‎11-20-2018 10:40

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot