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Integrate Facebook Messenger with Conversations

: Delivered
mattgeller
Submitted by mattgeller on ‎08-29-2018 04:37

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

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HubSpot updates
Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: Delivered
10-23-2019

Integrate Facebook Messenger with ConversationsHubSpot Product Team
05-20-2019

Hi all-

Here is the beta form again! https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?...

 

As mentioned above this is a beta, so we are still working through a few things but it has been very successful so far!

 

Also,  we are working on adding this to the Chatflow experience and streamlining it with our other channels. Also adding Bot functionality. I don't have an exact timeline right now, but it will be within the next few months and I will provide an update as soon as I have a more firm timeline.

 

Thanks for the interest and all the feedback!

Cassie

 

 

Integrate Facebook Messenger with ConversationsHubSpot Product Team
04-11-2019

@JanJordaan Feel free to email me directly at cdewey@hubspot.com and I can follow up! thanks!

Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: In Beta
04-09-2019

Hi! We have opened this up to a private beta. This will add Facebook Messager as a channel in your inbox. Please fill out the form below and we will get you access to the beta and as always please let us know if you have any feedback!

 

We are also working on the next iteration which will tie Facebook Messager in with Chatflows, which we expect to in beta later this month. 

 

Link to request beta access: https://docs.google.com/forms/d/e/1FAIpQLSc1YfaW9l9LPiF4B8U7s-KkTmIaey7oOPEp_885dXxxGBDf-w/viewform?usp=sf_link

Integrate Facebook Messenger with ConversationsHubSpot Product Team
changed to: In Planning
09-04-2018

72 Replies
hroberts
HubSpot Product Team
HubSpot Product Team
‎09-04-2018 11:07
updated to: In Planning
 
nq
nq
Regular Contributor
‎09-05-2018 09:59

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

HubspotUser12
HubspotUser12
Occasional Contributor
‎09-20-2018 02:15

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

Heikki
Heikki
New Contributor
‎10-01-2018 03:35

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

egonzalez
egonzalez Regular Contributor | Gold Partner
Regular Contributor | Gold Partner
‎10-09-2018 04:08

 Great idea. HubSpot, please add this. Smiley Tongue

nishansingh1
nishansingh1
New Contributor
‎10-16-2018 08:03

 Must needed

kasparp
kasparp
Occasional Contributor
‎10-23-2018 07:21

Essential! Smiley Happy

enzilimp
enzilimp
New Contributor
‎10-30-2018 03:45

Please!!! urgent !

Amanda_FUNYL
Amanda_FUNYL
New Contributor
‎10-31-2018 02:55

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

simonmc
simonmc
New Contributor
‎11-20-2018 10:40

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot