Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

40 Replies
HubSpot Product Team
HubSpot Product Team
updated to: In Planning
 
nq
Regular Contributor

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

HubspotUser12
Occasional Contributor

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

Heikki
New Contributor

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

egonzalez
Occasional Contributor

 Great idea. HubSpot, please add this. Smiley Tongue

nishansingh1
New Contributor

 Must needed

kasparp
New Contributor

Essential! Smiley Happy

enzilimp
New Contributor

Please!!! urgent !

Amanda_FUNYL
Regular Visitor

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

simonmc
New Contributor

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot