HubSpot Ideas

mattgeller

Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

77 Commentaires
jalop123j
Membre

This is a must to have, any comments?

villvuor1
Membre

Hi, any update on this would be most appreciated! 

kwilhelme
Contributeur | Partenaire solutions Diamond

Agree! I thought this was the whole idea of the Conversations Inbox was to have a central area for your team to ensure no messages fall through the cracks. If all other chat bot conversations appear in the Inbox, why wouldn't Messenger?

rcobbett
Participant

I want this too

JanJordaan
Contributeur

Please get this developed asap. 

Cmorrison
Participant

Please add

SeanMcProperty
Participant

This would be great!

 

And WhatsApp included in there as well. Along with SMS.

Vaka
Participant

Up for this one. We would love it too.
Also, WhatsApp. This tool is a MUST have in Brazilian market.

Nostra
Membre

Please have this up and running ASAP 🙂

Hordur
Membre

This is very important for us to have and is very needed to simplify communications with our audience

LuisaRP
Membre

I think it's a priority to integrate Social Media (at least FB MSN) and the blog's comments into the conversations inbox. It has been requested several times by some of our clients and they are moving to other solutions like Zendesk or Desk for the full performance. 

Onur
Contributeur | Partenaire solutions Diamond

so essential 

Flavio_unija
Membre

Its essential to create this. Huge need.

andreff
Membre

Nice to have this feature.

StephenW
Participant

I see that FB Messenger linked to Hubspot Conversations Inbox is in Beta....

JanJordaan
Contributeur

@StephenW, can you give us a link where you saw this?  

StephenW
Participant

@JanJordaan I received an email  asking if I wanted to be part of the Beta

va
Membre

@StephenW  This sounds exciting/promising! Hopefully it doesn’t go the way of the Evernote Meeting Notes Beta 🙂

mkrakaris
Membre

Yes! Is there a timeline on when this will become available?

StephenW
Participant

There was no timeline mentioned - but so far, the Beta is working for how I would want to use it.

So, that is promising