Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

HubSpot updates
73 Replies
jalop123j
New Contributor

This is a must to have, any comments?

villvuor1
New Contributor

Hi, any update on this would be most appreciated! 

kwilhelme Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

Agree! I thought this was the whole idea of the Conversations Inbox was to have a central area for your team to ensure no messages fall through the cracks. If all other chat bot conversations appear in the Inbox, why wouldn't Messenger?

rcobbett
Occasional Contributor

I want this too

JanJordaan
Occasional Contributor

Please get this developed asap. 

Cmorrison
Occasional Contributor

Please add

SeanMcProperty
Regular Contributor

This would be great!

 

And WhatsApp included in there as well. Along with SMS.

Vaka
Occasional Contributor

Up for this one. We would love it too.
Also, WhatsApp. This tool is a MUST have in Brazilian market.

Nostra
New Contributor

Please have this up and running ASAP Smiley Happy

Hordur
Visitor

This is very important for us to have and is very needed to simplify communications with our audience

LuisaRP
New Member

I think it's a priority to integrate Social Media (at least FB MSN) and the blog's comments into the conversations inbox. It has been requested several times by some of our clients and they are moving to other solutions like Zendesk or Desk for the full performance. 

Onur
Regular Contributor

so essential 

Flavio_unija
New Member

Its essential to create this. Huge need.

andreff
New Contributor

Nice to have this feature.

StephenW
Occasional Contributor

I see that FB Messenger linked to Hubspot Conversations Inbox is in Beta....

JanJordaan
Occasional Contributor

@StephenW, can you give us a link where you saw this?  

StephenW
Occasional Contributor

@JanJordaan I received an email  asking if I wanted to be part of the Beta

va
New Contributor

@StephenW  This sounds exciting/promising! Hopefully it doesn’t go the way of the Evernote Meeting Notes Beta Smiley Happy

mkrakaris
New Contributor

Yes! Is there a timeline on when this will become available?

StephenW
Occasional Contributor

There was no timeline mentioned - but so far, the Beta is working for how I would want to use it.

So, that is promising