Integrate Facebook Messenger with Conversations

mattgeller

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

75 Replies
Status updated to: In Planning
hroberts
HubSpot Product Team
 
nq
Contributor

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

HubspotUser12
Member

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

Heikki
Member

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

egonzalez
Contributor | Platinum Partner

 Great idea. HubSpot, please add this. 😛

nishansingh1
Member | Partner

 Must needed

kasparp
Member

Essential! 🙂

enzilimp
Participant

Please!!! urgent !

Amanda_FUNYL
Member

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

simonmc
Member

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot

MattPrados
Member

I want this.  FB messenger connected to the inbox.

guidoperaltas
Participant

We are waiting for this a year ago. we run facebook ads  and need to capture lead data and chat. It is important to manage on conversations.

va
Member

This feature is needed ASAP. I have a real estate agent who needs their own CRM. In such a person-to-person oriented business, being able to track all conversations on all social mediums and house t in your CRM is vital. 

amyleopold
Participant

Please add this feature!

Thank you!

danwood
Member

Yes please! This would be so valuable for us.

DrAS
Contributor

Is anyone from Hubspot listening?

nq
Contributor

Conversations desperately needs the announced multi-channel approach. Where are the additional channels?

StephenW
Participant

It would be really useful to be able to record a Facebook Messenger conversation in the Contact's timeline - along with the emails, notes etc that are already recorded there.  It will help keep the complete picture of conversations with the lead in the one place

StephenW
Participant

It would also be great to be able to respond to a FB Messenger request and continue the conversation from within Hubspot, and have the conversation recorded in the Contact timeline

repumartek
Participant

Hundred of customers contact us through Facebook Fanpages. HubSpot must not only gather all Facebook Fanpages (authorised by admin) inboxes / messages  but also the comment of posts on fanpage.

Many software can do it, consolidate all conversations from customers on Facebook Fanpage (inbox/messenger and comment posts) in a single places.

 

Please add this features as soon as possible,