Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

75 Commentaires
Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : In Planning
 
Contributeur régulier

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

Contributeur occasionnel

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

Nouveau contributeur

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

Contributeur régulier | Partenaire solutions Gold
Contributeur régulier | Partenaire solutions Gold

 Great idea. HubSpot, please add this. Smiley tirant la langue

Nouveau contributeur

 Must needed

Contributeur occasionnel

Essential! Smiley heureux

Nouveau contributeur

Please!!! urgent !

Nouveau contributeur

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

Nouveau contributeur

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot

Contributeur occasionnel

I want this.  FB messenger connected to the inbox.

Contributeur occasionnel

We are waiting for this a year ago. we run facebook ads  and need to capture lead data and chat. It is important to manage on conversations.

Nouveau contributeur

This feature is needed ASAP. I have a real estate agent who needs their own CRM. In such a person-to-person oriented business, being able to track all conversations on all social mediums and house t in your CRM is vital. 

Contributeur occasionnel

Please add this feature!

Thank you!

Nouveau contributeur

Yes please! This would be so valuable for us.

Contributeur régulier

Is anyone from Hubspot listening?

Contributeur régulier

Conversations desperately needs the announced multi-channel approach. Where are the additional channels?

Contributeur occasionnel

It would be really useful to be able to record a Facebook Messenger conversation in the Contact's timeline - along with the emails, notes etc that are already recorded there.  It will help keep the complete picture of conversations with the lead in the one place

Contributeur occasionnel

It would also be great to be able to respond to a FB Messenger request and continue the conversation from within Hubspot, and have the conversation recorded in the Contact timeline

Contributeur occasionnel

Hundred of customers contact us through Facebook Fanpages. HubSpot must not only gather all Facebook Fanpages (authorised by admin) inboxes / messages  but also the comment of posts on fanpage.

Many software can do it, consolidate all conversations from customers on Facebook Fanpage (inbox/messenger and comment posts) in a single places.

 

Please add this features as soon as possible,