Integrate Facebook Messenger with Conversations

When people talk to us in Facebook messanger, the replies stay buried in MARKETING > SOCIAL > MESSANGER > AUDIENCE.

 

This is pretty useless. These should really appear in the Conversations Inbox with the rest of the messages we receive as an additional channel.

 

Thanks

HubSpot updates
72 Replies
HubSpot Product Team
HubSpot Product Team
updated to: In Planning
 
nq
Regular Contributor

Fully agree. The conversation inbox is really powerful and should include all messanging channels, FB messenger is definitely one that should be next on the list together with SMS text messenging.

HubspotUser12
Occasional Contributor

We need to connect our Facebook Pages messenger Inboxes as a new channel for Hubspot Inboxes! Very important to have all our team in one single inbox and not checking Facebook, hubspot etc.

Heikki
New Contributor

Would love to see this as well! Would allow us to move completely away from competitors chat solution. 

egonzalez Regular Contributor | Gold Partner
Regular Contributor | Gold Partner

 Great idea. HubSpot, please add this. Smiley Tongue

nishansingh1
New Contributor

 Must needed

kasparp
Occasional Contributor

Essential! Smiley Happy

enzilimp
New Contributor

Please!!! urgent !

Amanda_FUNYL
New Contributor

This is a huge need. This has been asked about since the early part of the year. Can we get an update from a HubSpot Product person?

simonmc
New Contributor

Would be great to see this as soon as possible as we have a branch in poland using facebook messenger and want to get them all intergrated into hubspot

MattPrados
Occasional Contributor

I want this.  FB messenger connected to the inbox.

guidoperaltas
New Contributor

We are waiting for this a year ago. we run facebook ads  and need to capture lead data and chat. It is important to manage on conversations.

va
New Contributor

This feature is needed ASAP. I have a real estate agent who needs their own CRM. In such a person-to-person oriented business, being able to track all conversations on all social mediums and house t in your CRM is vital. 

amyleopold
Occasional Contributor

Please add this feature!

Thank you!

danwood
New Contributor

Yes please! This would be so valuable for us.

DrAS
Regular Contributor

Is anyone from Hubspot listening?

nq
Regular Contributor

Conversations desperately needs the announced multi-channel approach. Where are the additional channels?

StephenW
Occasional Contributor

It would be really useful to be able to record a Facebook Messenger conversation in the Contact's timeline - along with the emails, notes etc that are already recorded there.  It will help keep the complete picture of conversations with the lead in the one place

StephenW
Occasional Contributor

It would also be great to be able to respond to a FB Messenger request and continue the conversation from within Hubspot, and have the conversation recorded in the Contact timeline

repumartek
Occasional Contributor

Hundred of customers contact us through Facebook Fanpages. HubSpot must not only gather all Facebook Fanpages (authorised by admin) inboxes / messages  but also the comment of posts on fanpage.

Many software can do it, consolidate all conversations from customers on Facebook Fanpage (inbox/messenger and comment posts) in a single places.

 

Please add this features as soon as possible,