HubSpot Ideas

JPerry17

Instagram DMs <> Hubspot Inbox Integration

Who/What

This integration would help support teams and social teams from having to intercommunicate to get back to inbounds in DMs. This would give our teams more time to focus on the actual duties of their roles rather than the communication around who needs what from whom.

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Goal/examples

Many clients are more comfortable reaching out on social channels these days (as opposed to all support requests being via email or telephone). 

 

The ability to integrate all DMs into our support inbox so that we can track user support requests, feature requests, etc. would be a big help. 

 

As of now, we have to create a fake ticket to incorporate it into our support ticket tracking. Would like it if every inbound (even from socials) was trackable in the support inbox.

1 Reply
OJJuan
Member

We need this asap