Currently the file manager has an arbitrary limit of the maximum file size that can be successfully uploaded into HubSpot. This is a major restriction, especially in todays world, when wanting to upload webinars, videos etc. It would be great to see HubSpot increase this limit OR specifically set a file size limit so customer aren't left wondering if they can upload or not.
Currently in a KB it states, "While there is no strict size limit for files uploaded to the files tool, it's recommended that you upload files below 1 GB in size." This creates false hope that since there is no restriction, you can still try to upload.
As a customer support specialist, it would be great to see this feature request implemented, since I have customers who ask about it here and there. Thank you! 🙂
I agree. We don't even see an error if the file size is too large, the email sends with no attachment. Causes a lot of frustration and confusion.
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