HubSpot Ideas

cweimert

Increase maximum file size upload to file manager

Hi there, 

 

Currently the file manager has an arbitrary limit of the maximum file size that can be successfully uploaded into HubSpot. This is a major restriction, especially in todays world, when wanting to upload webinars, videos etc. It would be great to see HubSpot increase this limit OR specifically set a file size limit so customer aren't left wondering if they can upload or not.

 

Currently in a KB it states, "While there is no strict size limit for files uploaded to the files tool, it's recommended that you upload files below 1 GB in size." This creates false hope that since there is no restriction, you can still try to upload. 

2 Replies
jlariccia
HubSpot Employee

As a customer support specialist, it would be great to see this feature request implemented, since I have customers who ask about it here and there. Thank you! 🙂

liberworm
Contributor

I agree. We don't even see an error if the file size is too large, the email sends with no attachment. Causes a lot of frustration and confusion.