HubSpot Ideas


Increase Service/Sales Email Attachment Size Limit

It's essential to increase the 20 MB size limit for 1to1 email attachements. 

This is a huge problem; when a customer sends an email to a shared team email with an attachment > 20MB, HubSpot's Inbox is not getting the email, so there's the risk of not giving an answer to a request. 


Service&Sales teams often work with > 20 MB attachments.


3 Replies

Now a days, 20MB  it´s not enought!!!!


Also please allow me to also upload a .mov file.

Member | Platinum Partner

We are working with a support department of + 50 agents and this limit is really not enough for certain communications. Are they any developments on this idea?