We have big problems to notice when a visitor is chatting with us, the sound is not enough at all, and notifications are not enough.
We suggest to use another way to notify, maybe a native software app to manage chats, I don't know, but we are missing many chats due to low volume, hubspot tab closed by error and other things that with other softwares as LiveChat Inc we were not facing.
Wow! Harsh over there @Cassidy552 but I guess it is part of the job.
We got many complaints when we changed the sound to something stronger last year and we had to go back to a softer sound. We definitely understand that one sound won't cut for everyone and we need to provide a variety to choose from. However, in my opinion, even that would not be enough. For notifications that are urgent like calling and chat, we need to provide a better way to notify users and make the whole urgent notification experience better. The reason this idea has been moved to "Being Reviewed" stage is because we have been working towards improving this experience across multiple teams at HubSpot along with providing better experiences for you in other places in HubSpot.
At this point, we are processing about a billion notifications a month and we also need to do a lot of work to ensure that our systems work smoothly without interruptions which is something that you can't see as a feature as a customer.
Think of this work as the "bass guitar" of the band. You will hardly notice it when it is there but you will definitely miss it when it is not.
Thanks for your feedback!
In February, we worked with a sound engineer to release a new sound.
We’d love it if you could give us feedback on your experience with the new sound.
Thanks! We are in the process of reviewing our current notification set up and options and will update this post with more info in the next couple of months.
Thanks for your feedback! @HubspotUser12 @SandyMrSteam @DBuckleyLeadG2 would you mind elaborating on your ideal solution here? We have added a large number of different in app, browser, sound, and email notification options for chat to our notification center, so it would be great to know what your workflows are where there are gaps we're missing!
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