Inbox: The assignee should be who the email was sent to

benno

Some contacts of ours are service providers and they would write to various team members. At the moment, the email asignee is always the contact owner but this doesn't make much sense in this scenario: I propose that the email assignee should be who the mail was sent to.

HubSpot updates
3 Replies
Steffen_Uhlein
Participant

@benno do you mean by default? Otherwise it should be working with an individual defind property, where you can choose from a list out of actual Hubspot Users...

benno
Contributor

Yes, I mean by default. If an email is sent to thomas@, the first line is "Hi Thomas" it makes no sense to assign this email to anybody else than thomas, even if joe is the contact owner.

graceotaiza
Participant

Yes! This is a great idea. It needs to be implemented.