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Status: Idea Submitted
JamesVV
Submitted by on ‎Mar 27, 2019 11:54 AM

In Bot Conversations, set how many articles are displayed in a knowledge base lookup

Currently when an end user searches the Knowledge Base in Bot Conversations, 5 articles are displayed. From a user perspective, I think showing 5 articles in a chat bubble can be very overwhelming. It would be great to be able to place a limit on how many articles are displayed, or be able to revert to the old system of showing 2 articles. 

 

EDIT: As of April 3rd, it looks like all bot conversations now display 2 articles again rather than 5, but I still think this might be a beneficial setting for Hubspot Users. 

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2 Replies
stefanocattaneo
Participant
‎Oct 25, 2019 6:09 AM

It would be useful to be able to customise the number of results. I would quite like just the top result to show.

JamieLatty
Participant
‎Jun 4, 2020 2:27 AM

The issue I am running into is that if there is only one article relevant to a particular question, the second one is usually completely unrelated to the question. Which looks bad, frankly.