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Improve the accuracy of email tracking

: In Planning
mschnitt
Submitted by HubSpot Product Team on ‎08-06-2019 05:21

We have heard from many of our customers about the need to improve the accuracy of email tracking to better account for multiple recipients and self-open notifications. 

 

We are currently investigating solutions for this issue.

See more ideas labeled with:
HubSpot updates
17 Replies
mschnitt
HubSpot Product Team
HubSpot Product Team
‎08-06-2019 05:21
updated to: In Planning
 
Agent314
Agent314
New Contributor
‎08-06-2019 05:44

Subscribing...

krispag
krispag
Esteemed Contributor
‎08-08-2019 12:09

Yes! Another example is...as the sender of the email, if I go back into my Sent items folder in Outlook and read the email, it logs a new Open in HubSpot, even though it was opened by none of the recipients, but rather me...the sender.

dyeaple
dyeaple
New Contributor
‎08-08-2019 05:36

Although it's imperfect, the location information did help with the multiple recipients issue. I'd prefer if Hubspot re-enabled the location information in email tracking.

ProSonas
ProSonas
Occasional Contributor
‎08-10-2019 12:56

Exactly, @krispag !

Agent314
Agent314
New Contributor
‎08-24-2019 07:48

Any progress on this? Just asking... any answer would be helpful.

 

Jeff

tylerkelley
tylerkelley
Occasional Contributor
‎09-09-2019 02:17

Status update?

Agent314
Agent314
New Contributor
‎09-09-2019 02:28

Hot potato? Or... possibly Matt is no longer with the company and they wish him well in his future endeavors. Or...

zaratops
zaratops
Visitor
‎09-10-2019 10:57

I have the opposite problem now as it seems the feature for turning off alerts on select emails is gone. Or is there some setting that I need to go down a rabbit hole to find? Basically I'm getting notifications every time a recipient opens that email, and as I found out soon after signing up with Hubspot, there exists people who click the same email 20x a day! Prior to this version, I was able to turn off this particular email since I only needed confirmation the recipient received it the first time. What gives?

Agent314
Agent314
New Contributor
‎09-10-2019 11:08

@zaratops Are you referring to the "mute" button? We're not getting any response from any HS people now. Possibly there is legal action pending which might explain it. But I've seen that problem before also.