Improve flow with task queue and 'reply' e-mail new feature

Hi there,

A suggestion to improve workflow related to the new feature where you can "reply" to an e-mail within Hubspot. I am on a task queue playlist...

AS IS:
- I click reply, write the email, send...
- I need to check tasks
- Tick the one saying 'follow-up e-mail'.
- Create a new one...

TO BE:
- Put the same feature you use for other actions
-> Add the the 'complete task' button when answering the e-mail
-> Add option 'Create a follow-up task' Thanks, Andrea ;-)

1 Reply
Kanefire
Regular Contributor

Have same request. After replying inline, I have to create a note "Replied to email" in order to complete the task and move to next in queue.