HubSpot Ideas

franksteiner79

Improve error messages in HubSpot

I've had a few cases lately in which HubSpot throws up the red "there was an error box" without providing any further explanation.

 

Screenshot 2024-05-29 at 14.20.14.png

In the case above this was due to some options of a dropdown field had a semicolon, I only found out because I happened to click "back" and luckily one of these errors was immediately visible. I'm fairly certain the error is also showing up in a HAR file, so why not just "expose" that in the error message, so I can easily fix it. So either:

 

  1. Call out the error as precisely as possible, e.g. "invalid special charater", and/or
  2. Take me to where the problem is

Another case I recently had was related to the inability to change and save a permission set (There is even a HS Support Ticket for that: #14765861). 

Screenshot 2024-03-26 at 17.02.07.png

Again, a rather cryptic error message. Turned out there was an insuffient numer of paid seats available, and according to Support the HAR file clearly showed what the issue was:

 

{
"status": "error",
"message": "need to purchase additional paid seats",

 

Seems strange to not include that info in the error message, and quite frustrating as a user when faced with non-descriptive error message.

 

Cheerio

2 Replies
Jnix284
Hall of Famer

The vague error messages can be very frustrating and difficult to discern if it's something you've done or if there's an impending outage

SAFRavi
Member | Elite Partner

100%! Makes troubleshooting incredibly annoying and time consuming to do as most error messages coming through only tell us that "something went wrong" and aren't helpful at all. More detailed error messaging is key!