Improve Hubspot Support Staff Training/Knowledge

I really appreciate Hubspot providing so much support. I never have to wait more than a day to get my question answered and that is fantastic. 

 

What I don't appreciate is having to explain how the product works to every support staff I get in contact with. I feel that most of the time I know way more about the system than they do, and I have only been using it for a month! On top of that they never know basic sales workflows or common practices. 

 

I think we would all agree it would be fantastic to see your support employees trained heavily in the product and sales practices in general. 

HubSpot updates
2 Replies
sunsetrvs
Visitor

I have the same problem support staff are super polite and seem to wish to be helpful but speak as though they have never used the software themselves.

CourtneyMayers
New Contributor

I completely agree!