HubSpot Ideas

cpappas_auxin

Importing multiple email addresses for single contact

I am importing a CSV file with contacts that have multiple email addresses. Hubspot supports multiple email addresses in the "Email" field, which is wonderful, but the data cannot be imported this way.  To import, I had to create multiple email properties (primary email, alternate email, etc). I can manually add the multiple emails in the single "Email" property but I have a large number of contacts. Any automated way to do this?

 

Would recommend an enhancement to offer the ability to either import contacts in a way to add multiple email addresses  to the "Email" property. Or, offer a way, after the import, to copy the data from another property (e.g. "Alternate Email") to the "Email" property without overriding the current email (i.e. adding a second or third email).

Actualizaciones de HubSpot
Estado actualizado a: Delivered
December 18, 2023 06:58 AM

Hi everyone -- Alex from the import/export team here.

 

We just launched support for importing multiple email addresses (or company domains for the company object) within the import flow.

 

In your spreadsheet, you'd add an additional column for "Additional emails." Here, you can add many email addresses, separated by a semi-colon. On the mapping step of your import, simply map this column to a new property we've surfaced called "Additional email addresses" and you're done! 

Screenshot 2023-12-12 at 5.01.36 PM.png

 

If you're importing companies, the same process can be followed for importing multiple domains. The property you'll want to map to is called "Additional domains."

Estado actualizado a: Not Currently Planned
May 21, 2020 12:14 PM

Hello HubSpot Community, 

Thank you as always for your continued feedback, it helps us build a great product.

We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. At this time, importing secondary emails is not something our team is currently planning to build natively into HubSpot. This is certainly subject to change in the future and we will update this idea if that becomes the case.

120 Comentarios
YuliaSimashko
Colaborador

Hi, @cpappas_auxin!

In contrance to the manual migration, you can try using service Data2CRM. The tool will import your CSV file with contacts that have multiple email addresses in a fully automated way, providing an ability to map the necessary fields. The service offers a free Demo for you to check the tool. 

Hope my answer will be helpful! 

jmcguire1
Miembro

If we could list multiple emails in a single cell of a CSV, that would work well. 

DebbieMakrinaki
Participante

I agree - if there was a way to import two different email addresses into the one contact and choose which one you use when sending bulk emails, that would be so helpful!

danwarfield
Miembro

I need this too

agambina
Colaborador

I had tremendous help from a utility called Migrate My CRM written by the Trujay group. Affordable and great support.

kevinkrusiewicz
Miembro

Gotta have this.

timosborne
Miembro

The ability to import and export this data would be invaluable to us. Our type of audience commonly use username and domain variations even though its the same mailbox. Thousands of contacts do this leading to multiple emails to their mailbox, skewing response data massively and also getting spammy. Or also common, they opt out of a subscription and still get it via the alternate.

 

One of these two ways would be ideal

  1. Import emails in the one cell of a CSV separated by a ; delimiter with the first email being primary
  2. Import a CSV with the normal single email field (which would be the primary) but an additional field with alt emails separated by the ; delimiter (this version would be better for pushing the data to other platforms)

...And exporting back into the same format.

 

Please also add (and others upvote) search by alternate address

 

Thanks!

MadisonB
Miembro

I am quite surprised Hubspot doesn't already have this functionality built into their CRM. I recently had to spend hours combining emails into contacts manually! HubSpot - please consider adding bulk import functionality for contacts with multiple emaill addresses as per timosborne's suggested approach!

 

Thanks,

Madison

PeterW121
Miembro

timosborne idea is great. You should be able to import the contacts with multiple emails assigned to them by separating them with

WilliamNDx
Participante

We need this!

shatton
Participante

Please. Let me import multiple email addresses. Just like I can import multiple checkboxed items with ; ... I would like to be able to import multiple email addressses with the first being the primary followed by the secondary, etc.

 

I think this is quite doable if you require that this sort of importing must use HS contact ID record checked.

Oliver75
Colaborador

Yes, this would be great. Since the migration function it is already possible to have automatically a primary and a secondary e-mail address for a single contact. This would be very useful for imports as well.

MdeRada
Miembro

I desperately need this please!

Alloret
Miembro

Yes, we need this! Being able to import contacts with multiple emails assigned to them is a MUST!

irenefernandez
Miembro

We need this too! Please!

isimeonov
Miembro

I completely agree with you! We need to have this functionality!

MaineWinters
Miembro

Please Hubspot, we need this functionality desparately!!

FX
Miembro

vaseho
Participante

This would be very useful, usually, there are contacts with more than one contact email and it would be amazing to import these directly from the CSV file. 

TKNY
Miembro

This is important, it should be native to the contacts and company screens. The workaround I have been told is to create new fields for additional emails. Ok, can do. But we should not have to do this and then adjust our dashboards and screens to display this information, it should be part of the basic system.