We don't have a specific KB on Line Items, they are just called out (e.g. here in property requirements) among the other objects. If you're having trouble or experience any sort of error, I'd recommend placing a support ticket because then (1) our support team can get back to you ASAP and (2) if there is a bug, it will be triaged to our engineering team immediately. Thank you!
@IBrockschmidt the short answer is yes. Products and Line Items aren't actually formally associated, they're associated by Product ID. So, each Product has an ID property, and the Line Item has a field called "product_id" which is how you link Products <> Line Items.
@MBHeffernan I don't have an example with fields/column headers, but I can tell you that the only required fields are Name, Quantity, and Price, which will be reflected in the KB docs soon. Our import manager has a pretty nifty UI for helping you match your fields to Line Item fields, so I'd just give it a shot and see how it goes. It's a pretty nice graphical interface - there's no unreadable red errors or something.
Hey folks - Ethan here again (PM for Products). I just wanted to let you know that you're now able to import Line Items along with Deals. The reason Line Items must be imported with Deals is that Line Items need an associated commerce object (e.g. Deals, Quotes, Payment Links, Subscriptions, Custom Objects) in order to make sense. Line Items only reflect what is being purchased and for how much, but not who made the purchase, when, etc.
Single object importissupported for Products, which imports Products into the Product Library. Those Products can then be used to generate Line Items on Deals, Quotes, Payment Links, etc.
At this time, we are only supporting Line Item <> Deal imports, because other commerce objects (e.g. Quotes, Subscriptions) do not currently support import. As those objects become available for import, Line Item import with those objects will come as well.
Head over to your portal and give Line Item import a try! If you have any questions or feedback, please comment here.
Hey folks - as a heads up we're going to start rolling this feature out in the coming week. There's no beta or anything, it'll just be rolled out on a percentage basis to portals randomly. I'd recommend looking to see if you have it on Tuesday and trying it out. We should have it out to everyone by the end of the week after next week.
Hey folks - my name is Ethan and I'm the product manager for the Products and Line Items team. I just wanted to let you know that this is on our roadmap for this quarter and, while I can't give you an exact timeline for release, I would expect that sometime next quarter (Q2'22) you will be able to import Deals into HubSpot with Line Items.
This particular feature probably won't have a wide beta. We'll test it it with a dozen or so teams, then we'll just roll it out to everyone on a percentage basis. I'll update this thread when we begin the percentage rollout.
As a sidenote, I'll be updating the top Ideas associated with Products and Line Items ~once per quarter going forward. I will include (1) whether or not a feature is on the roadmap for that quarter or not and (2) what our rollout plan for that feature is (e.g. will there be a beta or not). If you have feedback about additional information I could include in these updates, drop a note here. If I see a theme, I'll adjust my updates to address that.
I won't be doing this for everyidea, but most ideas above 25 kudos will get that treatment. Looking forward to getting this feature into your hands!
We don't have a specific KB on Line Items, they are just called out (e.g. here in property requirements) among the other objects. If you're having trouble or experience any sort of error, I'd recommend placing a support ticket because then (1) our support team can get back to you ASAP and (2) if there is a bug, it will be triaged to our engineering team immediately. Thank you!
How about importing multiple different line items with one deal?
It would be so much easier if we are able to importmultiple differentline items withone deal. Right now it's so time consuming because if one contact orders 2 different products/services from us, then I have to manually sift through the excel to find those contacts and enter those deals manually and separately before importing the contacts that only ordered 1 product/service from us in bulk.
The issue I'm finding amongst the many basic features missing is I have to manually update all the line items to all previous deals which is just unrealistic.
The current import function can only create new line items but not update existing line items "associated" to deals which makes the import pretty much useless.
Upvoting for a customer who needs to import multiple line items to their existing deals. With the current solutions this is a lot of manual work and they'd love to have the ability to bulk import multilple line items.
