La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
Ignore first hand-off trigger from Customer to Customer Agent in chatflow
We see that a lot of our chats from customers starts directly with the customer writing "human", "speak to" or other hand-off triggers we have created for the customer agent instead of giving the chatbot a chance. It would be nice if the first time a hand of trigger is mentioned, the bot could answer something like "Please give me a chance to help you by telling me what you need, I am better than you might think. I will of course connect you with a human if I cant help you". The reason for this is that a lot of the conversations that are handed off directly are actually conversations the bot can handle
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