Identify Signed In Users in Live Chat
Live Chat is great for talking with visitors to our website.
But, we can't differentiate between a visitor and a signed in user.
There are various discussions about this topic:
The analytics systems and chat systems are not the same, so identifying users doesn't help.
I'd like to see a really robust method for verifying the identify of a signed in user when using live chat -- so that we can support our existing customers and prospects with the same chat system.
As it stands, we will have to create two implementations -- one for visitors and another for signed in users.