IF branches reconnection

bellawu

IF statements is a nice addition, but it is useless if the 2 branches created cannot be reconnected to continue a workflow. Otherwise it just forces us to duplicate all the common events in two branches, once the IF exception is passed...

http://ideas.hubspot.com/forums/76407-general-hubspot-ideas/suggestions/6490155-if-branches-reconnec...

 
HubSpot updates
Nov 7, 2019

Sorry @SarahN! Can you try again?

Nov 7, 2019

This feature (Go To Action for Contact Workflows) is currently in private beta! This feature will be available as part of a broader under-the-hood renovation: moving contact workflows to our new workflows system.

 

Fill out this form to request earliest available access for your account, which will happen when we begin public beta, over the course of the next few weeks: https://forms.gle/oUkexNjHvqoKV4Bt7

 

When access is given, your most recent contact workflows (those created after August 5th) will be moved to the new workflows system, which gives access to this feature and more. To move an older contact workflow to the new system, you can do so by cloning it: every newly created workflow in your account will then live in the new system.

 

Please note that once you are opted into the new system, you cannot be opted back out. Read about all of the changes the new workflows system will bring, here: A New Engine for your Workflows 

Aug 26, 2019

Hello everyone! Thanks for your questions and feedback. We hear you - we're currently, actively (as we speak!) working hard on bringing this feature (among others!) to Contact based workflows. We can update this thread again, once that's complete, for those following along.

 

To stay in the loop on all major HubSpot product updates, you can also follow our Product Updates blog: https://www.hubspot.com/product-updates

Status updated to: Delivered
Aug 22, 2019

We've introduced the ability to reconnect workflow branches using a new “Go to” action. At the end of a branch, “Go to” lets you reconnect to other parts of the workflow. This new action is now live for deal, ticket, company, and quote-based workflows, and will come soon to contact-based workflows.

 

Navigate to any deal, ticket, company, or quote-based workflow and add an action. You’ll see a new option available called “Go to.” Once you select that action, you’ll have the ability to select where you’d like to connect in the workflow. You cannot create loops using the “Go to” action, and can only connect to actions later in the workflow.

 

https://knowledge.hubspot.com/articles/kcs_article/workflows/connect-workflow-branches-using-go-to-action-beta

Aug 7, 2019

thanks for catching that @Kriszti! I just updated the link and it should work now.  

Status updated to: In Beta
Aug 7, 2019

Hi all! I'm excited to announce we've put this feature in beta as of yesterday. It's currently only available in deal, ticket, company, and quote-based workflows, but will be coming soon to contact-based workflows. If you're interested in testing it as part of the beta, please fill out this form: https://docs.google.com/forms/d/e/1FAIpQLSd-lUVTFBcCtepksiwiOYPBzakwkYPrZzShGBrcjYZo3fpFdQ/viewform?usp=sf_link

 

Screen Shot 2019-08-05 at 4.54.17 PM.png

Jun 12, 2019

Hi all, this is solidly on our radar and we hope to tackle it in coming months. We're currently focusing primarily on reliability and core infrastructure work but this is one of our top priorities after that. We will keep this idea updated as anything changes. Appreciate your feedback here! 

Re: IF branches reconnection - changed to: In Planning
Apr 3, 2018

92 Replies
jsearles
Participant

Yes, this is sorely needed. I often work around this shortcoming by creating workflows in a modular fashion, with the result that what could have been one workflow is now six (or eight, or 15, etc.). It reduces my ability the measure the effectiveness of the workflow because the metrics are in multiple places.

rbaker
Contributor

Another vote!

Patrick_Schu
Member

Great Idea. Will improve a lot !!

CarolinPelz
Member

PLEASE ADD THIS!!!

aseipp
Participant

This is becoming a major hinderance and has me using multiple tools to actually do this because of this limitation. 

 

 

It's mind boggling that my company pays $25k a year for Hubspot and it doesn't have this feature, especially when a tool like ActiveCampaign, AutoPilot, Drip or the many other tools that that costs 1/100 as much can do it.

 

I'd recommend looking for another marketing automation solution. I've already done a cost benefit analysis on migrating to a tool that will do this and it will save me $70k in labour costs and will let my team be much more effective in personalizing my marketing.

 

 

My contract end date in next year; however, I'll be gone long before then unless this is implemented in a month. 

 

 

 

 

gussn
Member

This feature would save a lot of replication work!

hamish
Member

Adding to this.  I also support adding this feature, as it would save a lot of complexity. Agree with the person above about paying a lot, and missing a fundamental feature.

greenpapertowel
Participant

Don't hold your breath if you're waiting for this guys. I raised this with support a while ago and the response I got was that the product team are aware of the issue, but it isn't something that is 'easy' to implement. 

 

This is a fundamental feature and without it, workflows are no more useful than a simple linear autoresponder series of emails. My suggestion would be to look at moving to any of the following tools that do have this functionality:

 

It may be something that the Hubspot team find too challenging to implement, but there are plenty of other companies that have managed it, including those who charge a fraction of Hubspot's prices...

Status updated to: In Planning
bellawu
HubSpot Product Team
 
SarahN
Contributor

100% agree. 

JeffSchneider
Participant | Gold Partner

The more and more I use workflows and the more creative we get with ideas, the more we realize just how important this feature is. Please add this soon!

jxlio
Participant

This is so important.

jphilbrook
Participant | Partner

Any update on this?

jsearles
Participant

Active Campaign

Rejoining IF/THEN branches in Active CampaignRejoining IF/THEN branches in Active Campaign

David1
Participant

Any update?  I would like to be part of the Beta if possible.

HarrySumpter
Participant

Also looking for an update on this - definitely a much-needed feature! 

jxlio
Participant

The Hubspot design team reached out and had me try a prototype of how they would accomplish this. It seems pretty intuiative and I hope that they actually roll it out into a beta soon. Keep your fingers crossed everyone.

AdrienD
Member

Yes please, reconnection in workflows would be a great addition.

Hawk-Steve
Top Contributor

Looking forward to seeing this arrive!

DKS
Participant

 

Any updates on timing?