I would like to be able to Report on Calls per Contact
Our company very much needs the functionality to be able to have a count of calls made on every single contact.
This is important because it would allow our Management/Sales ops, and individual reps to run reports on calls per different lead sources, products, area codes, etc. Salesforce allows you to do this, and most reps/executives expect this sort of information to be able to be pulled.
Total call volume (like engagements), or total times contacted (which includes emails + calls), are both drastically less important than calls on contacts.
I have attempted to create a number property that is incremented by a workflow every time call duration is "known," but this doesnt appear to be accurate and I don't believe contacts already triggered from the intial call can be automatically re enrolled. If anyone has any ideas for workarounds, it would be greatly appreciated.