HubSpot Ideas

Rebeca_Luna

Hubspot to provide a way we can create a product tour to our product which could be integrated with

Hubspot to provide a way we can create a product tour to our own product which could be integrated with the knowledge base.

22 Replies
ORoberts
Participant

This is an awesome feature request and our team would love to see this too. We have migrated from Intercom, which had Tours built into their platform. We could fire the tours off from their knowledge base, inside the in-app chat, from emails and so on and then we could see reporting on interactions of tours' performance and at the contact level too.

Attentive_AK
Participant

This is a must-have feature for product marketing.

DSow
Member

This feature is one of the few advantages Intercom has over you. For any SaaS company a product tour feature is a must to autimate and simplyfy the onboarding process or make it easier for new users to navigate a tool. I really hope Hubspot implements this feature 🙂

yannick_wich
Member

Absolutely must-have! HubSpot itself uses some product tours for onboarding new users. It would be amazing to have that feature integrated in hubspot. 

A-Purve
Participant

Considering Intercon already had this feature, it wouldn't be bad to also have it on HubSpot

Hixster
Participant

Plus one for this.. Shame to fragment by using intercom and HubSpot together.

AMcDaniel6
Member

We need this feature. 

phansen007
Member

Absolutely require this and it seems like HubSpot already has this built for their own feature onboarding. Put it into Beta!

TFarese9
Member

this is a must and would greatly enhance knowlege hub

rizrazak
Member

Def need this for any modern CMS. It's very difficult and finicky to do custom 😒

Tommie23
Participant

Very nice idea. Same here using it currently at Intercom. Would love to have this in Hubspot

Vscarna
Participant

It is a must-have for us! Look forward to the day this gets implemented, hopefully soon!

francis
Participant

+1

FPeyerl
Member

+1

Katherine-Asite
Member

Hubspot's developers have created a great product tour experience for Hubspot. Now to just release that capability to the users!

hendrikgaffo
Member

This is such a great feature. Please make it happen, HubSpot.

 

It is really annoying to have parts of our Customer Service / Product Marketing tools running on HubSpot and parts on other platforms (like Intercom), becuase they obviously don't integrate as well as having everything running on HubSpot.

So we would love to keep using HubSpot for as much as possible, because all features play nicely with one another.

AOsborne8
Member

+1

es999
Member

Necessary!

walterperon
Member

+1

mfisch
Member

We started paying for the Knowledgebase upgrade, but the tool is so simple it does not satisfy many of ours needs.

 

If we could integrate tours we would be much less likely to continue searching for a knowledge replacement.