Hubspot Service Hub Customer Support Inbox

Provide a customer facing support inbox like you offer to Hubspot customers based on email domain of contact records; this also needs user accounts or SSO integration for each contact record.


So that our customers can see their Tickets we manage in Hubspot Service Hub. Zendesk offers this too.



HubSpot updates
13 Replies
New Contributor

This is crucial.


I can't believe we don't have that yet.

Regular Contributor

Yes, this is an important feature for Service Hub, provided by other helpdesk softwares such as Zendesk or Freshdesk.

Regular Contributor



When we've been checking Hubspot, we were sure that we will get the exact same tool for customer service as Hubspot offers to their own clients.


Hope this can be implemented soon Smiley Happy 

JKelleher Occasional Contributor | Gold Partner
Occasional Contributor | Gold Partner

Yes, please. We love Service Hub but this feels like a crucial missing feature. 

New Contributor

I agree with all of the above! 

Occasional Contributor

Agree. This isn't really a proper ticketing system without some way for clients to interact with the ticket once they have submitted it.

Occasional Contributor

Spy on me Hubspot doesn't have it. It is the basic tool of a ticket manager. Everyone else has (zendesk, zoho, feshdesk, octadesk, ...).

Occasional Contributor

We agree with all the comments and upvotes here. This is a fundamental tool and urgently needed

Thank you for closing the gap asap.

New Contributor



I would like to also comment that having a end-user facing support inbox is paramount to my support operations. I am in the process of migrating from ZenDesk to Service Hub as my company has consildated sales and maketing ops into HubSpot. We are unable to move forward with our part of the migration, as we cannot risk a reduction in service provided to our current clients. They use and expect to have a support hub/inbox to view of all tickets they have and their organization have submitted. 


Thank you,

Sam McCullough

Occasional Contributor

Agree 100%


Dear HubSpot team,

would yo be able to provide some color on this high level item?

Consideration Yes/ No? , Already spec-ed out? In plan? ETA?


Thank you.