It appears from the API Docs and searching the Dev forum that this API is available but not documented. It also appears according to the article below to not allow access to the content itself but rather a link. We would move our glossary, blog and release notes to Hubspot potentially if this API were more robust. We currently use contentful to manage content and provide API access to it.
Meu cliente precisa identificar os visitantes no widget de chat na central de conhecimento. Inicialmente sugeri usar a API de identificação de visitantes, mas ainda não é possível fazê-lo, pois as opções de personalização são limitadas. Seria muito útil ter uma API de base de conhecimento e permitir o código personalizado para facilitar a identificacao sem ter que tornar a central como privada. Obrigada.
My customer needs to identify the visitors in the chat widget in their HubSpot built knowledge base. I initially suggested using the Visitor Identification API, but it is not yet possible to do so, as the customization options are limited. It would be very useful to have a knowledge base API and allow custom code to make identification easier without having to turn the KB private. Thanks.
+1. This would be extremely useful for us as we want to post articles such as security advisories from a single sourced repository automatically, as well as automatically update signed download links on pages we host using the KB.
+1 It would be great to be able to pull Knowledge Base article information via API, we are hoping to pull in Hubspot Knowledge Base articles into another vendor's platform for searching.
We are using the Hubspot Knowledge Center as a customer facing knowledge plattform - meaning we have dozens of articles in place that need constant maintenance & updates. Thus, we want to maintain the articles in an external professional editorial tool. For that, we would need the following APIs:
- Get one specific article
- Update existing articles (title, description, text including tables, formatting, anchors)
- Releasing updated articles
Nice to haves but really not necessary:
- Update tags, permissions, (sub-)category, create a new article from scratch
We'd like to use localization & translations tools like crowdin to translate our CMS pages (website, blog) as well as knowledge base posts. Auto-Translation works well with the namend crowdin integration for Hubspot for CMS pages - but not for knowledgebase posts, as there's no API available to connect. Thus, we'd be extremely happy to see this to use the translation tool for all of our content!
Hey HS Product team, I wanted to reach out regarding Knowledge Base APIs that is currently categorized as "Currently not planned." Is there a possibility to re-evaluate its status and potentially consider moving it to a more promising category?
I've recently integrated our HubSpot portal data with our LLM. My manager has now requested that I also incorporate the content from our knowledge base. Utilizing the API for this task would be extremely beneficial.
5 years has gone by since this idea was discarded. From our conversations with their product team, it's clear that they have no intention of opening APIs up for their knowledgebase product. This product has been largely ignored. No ability to customize templates to match the brand, no ability to customize the metadata of the articles (goodbye SEO for your richest content), and no KB. As others have pointed out, these KB articles are a rich source of training data for LLMs and helpdesk tools.
No doubt HS will eventually release a LLM chat product that surfaces data from their KB, but it does feel like our knowledgebase is effectively held hostage in HubSpot because there is no way to export, no way to import, no APIs etc...
We finally gave up on waiting and switched over to ZenDesk for service desk and documentation. Ironically, us switching away from the knowledgebase to ZenDesk means that we had to move our support processes over there as well. Reporting has been a big focus of theirs, but it still kind of **bleep**, HS isn't a reporting platform, they should just make integrations with external BI tools that already work great and have lots of other data in them, no mid-market or large enterprise customer is going to rely on HS reporting.
Because we use external BI and now use external servicedesk/docs, and similarly because we use Gong rather than the HS call recording (it's just nowhere near as good)... Now our sales team is asking if we should move to Salesforce for CRM for tighter integration with Gong and a few other sales tools.... which has then also caused our marketing team to question whether we are getting value from a sizable hubspot contract for CMS.
The thing about building a platform, is that if you want buyers to adopt the full platform, you can't bring some products to parity (e.g. CRM is good now) while ignoring other platform components. A platform is supposed to result in 1+1=3 (more value derived than just the sum of it's parts). I don't think the HubSpot product team has paid enough attention to how one weak product can trigger a reduction in usage and contract size over time.
I personally know several other founders who have taken the same journey, start with full HubSpot platform adoption, outgrow one of their products, and then eventually leave HubSpot entirely.
This is desperately needed. The workarouds provided to go around this through Content Search APIs is still not enough. We have knowledge base articles which contain a href links, tables etc.. there is no way to export all the data including hrefs, tables in html format etc..
I'd like to pull content from the knowledge base for 1) internal GenAI tools for solving customer issues, and 2) in-app help views. As long as this is not possible, we will need to migrate the knowledge base to another platform, which will likely also mean migrating the support chats to another platform.
