Being able to create multiple choice HubSpot user fields would allow teams to select more than one colleague in a specific role. This would solve the problem that when one colleague is temporarily unavailable their "backup" can get notified equally. Sometimes certain responsibilities are shared. Currently the only option is to create additional backup fields. However, we already have a large number of roles and creating additional/backup options for all of them would result in a very lengthy sidebar for our users.
I would like this too for the reasons mentioned and to assign "Team Members" to projects in ServiceHub Ticket pipelines.
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