HubSpot Ideas

EvanN

HubSpot sales task pane for Office 365 outlook for web obscures message

HubSpot sales task pane for Office 365 outlook for web obscures message

This article explains that the add-in task pane must be open in Office 365 Outlook for web browser and pinned when you send a logged and tracked email: https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-office-365-add-in#pin-the-...
 
However, the add-in task pane obscures the message you are trying to compose or read. Because of this, most of my team therefore close the task pane when composing or reading an email which therefore means the emails are not logged or tracked. 
 
Is there a way to fix this?
1 Reply
danmoyle
Recognized Expert | Elite Partner

When I read this as a shortcoming in HubSpot, I was surprised. It doesn't seem user-friendly at all. Hopefully it's an update we can get.