HubSpot User is Out of Office

We have quite a number of workflows in HubSpot that classify, notify, assign tasks and owners.

If such users are out of office, processes get stuck in the dead end waiting for the users to eg come back from vacation.

We are using rotation in some cases to make sure that eg an initial follow up still takes place by a team member even if the initial user didn’t react in time.

We also added delays of 1 day to make sure the initially selected users had the opportunity to work on a task.

After that delay a rotation takes place.

Bad enough that the first user was out of office, the next that received the task via rotation was OoO as well.

We cannot delay and rotate again and again until we finally find one that actually works on the follow up action.

Please add an option where users (and as a fallback the team lead/delegate) can set themselves Out of Office and define their delegate to make sure that important workflows don‘t get stuck due to absence or at least get delayed by several days until rotation finally found a user.

It’s needed fast, ie before summer vacations start everywhere.
HubSpot updates
2 Replies
Hawk-Steve
Esteemed Contributor

Hi Arne

 

Great idea, just came to this conclusion too that this is what we need. Similar use case as you posted already.

 

+1 vote

 

Steve

DaveMBL
New Contributor

This is 100% needed and I amazed more teams haven't faced problems with this!

 

Hubspot should just have an 'out of office' setting which either opts them out of workflows or passes over them in the rotation list.