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Thanks for responding! I do agree that article could be better, so we're going to update that to include more specific information for Outlook for Mac.
To get the latest version of our Outlook add-in on a Mac, you'll want to click on the red Store button in your Outlook ribbon, search for HubSpot, and then toggle that add-in on. If you're unable to see the Store, you may want to update your Outlook and check to see if you have an O365 subscription and compatible inbox. For more help on this, please check out this article.
Re: HubSpot Outlook integration for MAC users - changed to: Delivered
Thank you for your feedback. I understand your frustrations around this functionality. I apologize for the frustrations and business impact this has caused.
Please note that your feedback has been shared with product team and, as Mia mentioned, they are currently investigating this matter.
In the meantime, I recommend upvoting this idea and commenting your use cases on the thread. The product team actively monitors the Ideas Forum and will be the best way for you to receive a direct line to the team overseeing this product.
Thank you again for your feedback and understanding.
I gotta say, I appreciate the escalation here. One of our sales leaders literally went out to buy a PC just to get around the issue. This shouldn’t need to be the case considering how much we pay for HubSpot.
Wanted to add my thoughts here as your suggestion was to switch back to the legacy version of Outlook. The problem that you may not realize is that New Outlook has been released for quite some time and as of February of 2022 is the default experience for users. Because of this other companies have ended support for Legacy Outlook on Mac, meaning that my sales team has to use New Outlook for all functions of their job so that integrations work, but simply to track a HubSpot email they have to close out all Outlook windows and restart the program in Legacy mode, then switch back to continue their workday.
Hope this adds some momentum behind getting support for an update that was anounced to Microsoft partners over 18 months ago.
I solved the problem by disabling the new version of Outlook and reverting to the previous, legacy, version of Outlook desktop Mac (Versio well. 16.61) You can find the steps to change it back to the previous version of the outlook app here:
Exactly! I don't understand why HubSpot hasn't developed an up-to-date extension with the latest version of Outlook for Mac. Why should we use an outdated version of Outlook? HubSpot is very expensive software and this bug is not at the level we might expect. I'm wondering if I should downgrade my HubSpot plan since it's not working properly on our recent devices.
Yes, I have been using the legacy outlook because of the tracking not working on the newer versions of Outlook. I asked Hubspot one time a long time ago and they said it’s a Microsoft issue. To me, they are/were finger pointing.
I'm having the same issue. Switching to the legacy version still shows some bugs in correct image visualization (in signature for example) when tracking is on. Hope that it will be solved soon, the email tracking possibility was one of the reasons we subscribed to HubSpot.
Ditto to the above comments, I'm using the old Mac Outlook to get by for now, but the even old wotking version has issues with text formatting. It's blows out the email line break and prevents our company signature from being inserted properly. Not usable for me on either version.
Fully support this product integration. I spent hours trying to make it work, then found this thread that confirms it can't be done.
I like Outlook for Mac as email client but have gmail workspace hosted email. Outlook for me is just a richer and much easier interface for email than using gmail's client in Chrome. Please add me to the upvote to add this functionality. Thanks!
We were about to upgrade our package with Hubspot but my business partner and I both use Mac Mail which doesn't integrate so we most likely won't upgrade.
I would love for this to be fixed. We have a mix of PC and Mac users in our office using HubSpot Sales for Outlook and it would be very beneficial for us to all be on the same page.
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