One thought as an FYI....yes I mostly use an iMac with my company running Hubspot with everyone else using Dell's / Windows etc so no issue. I am regularly chased regarding emails sent to client accounts etc but the only work around I have is to log the emails by directing (most) everything I send to a BCC (8 digits followed by @bcc.eu1.hubspot.com) and then these emails will get logged. I understand the missing bit is they don't get tracked so if forwarded / shared etc there will not be visibility. However, at least the ability to log does show about on our Deal dashboard so better than nothing.....!
@ DHobson the issue was never tracking emails sent from Mac Outlook - that works fine and the BCC workaround is not required.
It's tracking the opens of sent emails that still does not work and Hubspot seemingly have zero desire to fix. The only way around this issue at the moment is not to use Mac for Outlook (so either a Windows machine or the Hubspot web interface)
@ DHobson the issue was never tracking emails sent from Mac Outlook - that works fine and the BCC workaround is not required.
It's tracking the opens of sent emails that still does not work and Hubspot seemingly have no desire to fix. The only way around this issue at the moment is not to use Mac for Outlook and instead use either a Windows machine or the Hubspot web interface.
Also, when the Sales add-in is running, the CPU usage of Outlook (for Mac) is huge. For some of my colleagues it makes writing an email even a struggle. Anyone else experiencing this problem?
Interesting that tracking of emails from Office 365 Outlook works fine as that is not the case with my set up. Maybe you are referring to running a local copy of Outlook vs 365? Every new 365 Outlook email does not include the BCC address so I have to paste in and then it forwards to Hubspot as a logged email. Appreciate tracking not supported which is a problem but automated logging would be a step forward...
@RBlonk I have noticed my MacBook pro running slower in the last few months - which was surprising because it is only about 6 months old and I thought got more than enough memory/power. So I wonder if I am having the same issue - using the Outlook for Mac old version is cumbersome and I have to restart my computer a few times a day.
At any rate, our sales team is doing a few demos with HubSpot alternatives over the next few weeks, so we will likely be moving on sooner rather than later. I am just glad we spent some time with the free version and spotted this issue early. It's too bad, as I have had a lot of success with Hubspot in the past, but this just won't work.
This is the experience everyone has using the Outlook client for Mac with the Hubspot plugin. Unfortunately with time line or date for a time line to provide a fix.
Making a CRM switch is as costly for a small org bc of lack of resources as it is for a bigger org where there is a significant process to make a change.
Who are the comparable CRM vendors you’re getting demos from?
In deploying Hubspot throughout our Microsoft 365 tenant which we access via the Outlook web portal and the Outlook for Mac app, it appears that email tracking in Hubspot can only happen when the Hubspot Sales add-in is visible, which requires a user intervention upon the first launch of either Outlook instance. There are also instances where the Hubspot add-in obscures part of the Outlook UI and so a user maybe forced to close the Hubspot Sales add-in to use Outlook.
Having seen the email tracking option appear as an inline option in new Gmail messages, would it be possible to see similar execution on the Microsoft platform? It would help to avoid the possibility of users sending emails, potentially forgetting to open Hubspot before sending, leading to not having messages tracked.
Understood - Hubspot Supportm confirmed this as being by design and thus recommended I raise this change as an idea. Obscuring sections of an applications UI can't be best practice, plus having lesser functionality in one email client versus another isn't a great look either, so I'm hoping Hubspot can tweak their add-in a little.
Really sad to see so many other organizations that have also been struggling with this issue for months. I was so hopeful I'd find a solution here. I'm now worried that our best solution will be switching to another CRM 😞
This idea was posted almost 6 years ago!!! and till now Hubspot couldn’t do that!! That is really bad. It’s much harder using Hubspot for mac. I think it’s time to replace Hubspot. Thank you for caring
I've just spent time on a chat with support only to be run around in circles about the issue. Then just found this thread. Thanks. Shocking that this is still an issue after so many years. Hope a solution is worked out soon.
@hubspot Any news on this. My mac is forcing me to update to the new outlook when it restarts. We have emailed asking for answers. we are starting to look elswhere
I've been told they are not even having this development in their current pipeline, and to come to this Community. We are in need of this. Our sales team only uses Mac and this is a real pain!
