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HubSpot Outlook integration for MAC users

: Delivered
mschnitt
Submitted by HubSpot Product Team on ‎04-05-2017 06:49

 We have a number of MAC users. It would be nice to have HubSpot integrate with Outlook for MAC users. Is this a feature that will be available soon?

See more ideas labeled with:
HubSpot updates
103 Replies
dotser
dotser
New Contributor
‎11-13-2017 03:38

I added it and it tracks the email ok but unfortunately it's not logging the email in the CRM for me. I can see the person opened the email but I can't see the email that was sent in the timeline.

Both 'track open emails' and 'log this email to Hubspot' were ticked when I sent them. 

 

 

DanAtEdumate
DanAtEdumate
Occasional Contributor
‎11-13-2017 06:41

I dont understand, the link you provided asks for some details then takes me through to a step-by-step guide for PC?

 

I use a MAC?!

JJB88
JJB88
New Contributor
‎11-14-2017 10:44

Hi guys,

 

Just to reiterate @DanAtEdumate point, I'm looking for an add-on for Outlook on a Mac. I have followed the instruction and have managed to successfully install the add-on for Office 365 online (web), however, the add on has not been installed on the Outlook app.

 

HubSpot instructions state that:

 

Using the Add-in

Once added to your Office365 account, you can use the add-in in Outlook or Outlook for Web in any browser.

 

Can you please clarify the following:

1. Is this add-on for both Outlook App and Outlook Online

2. If the installation is successful on Outlook Online, should it also be successfull on Outlook App

 

Looking forward to hearing from you guys.

 

Thanks.

 

MPM_Tech
MPM_Tech
Occasional Contributor
‎11-14-2017 11:11

I have a Mac and started this string. It appears some users are not following the instructions. The add-in is part of the Microsoft App Store. To the last poster's point.

 

  1. Please install the add-in locally Outlook. I believe HubSpot stated this in their instructions. (likely in your MS profile but you still need to install it) 
  2. Have you closed Outlook and relauched
  3. Is your local Outlook session using the same Office 365 credentials you have online 
  4. What version of Mac OS are you using? I have High Sierra
  5. I installed in Outlook locally and it shows in in Outlook Online. I had to authenticate HubSpot a second time online.
  6. Have you connected your Office 365 email in HubSpot

I did encounter a blank page when I first attempted to authenticate but after logging into HubSpot from a non-Safari browser. I was able to authenticate inside Outlook successfully. 

 

 

HubSpot Mac - Outlook 2016.jpgOutlook online.jpg

TKupetis
TKupetis
Visitor
‎11-15-2017 05:14

This should not be hard to accomplish for true "high tech" company.  This is costing you revenue and a limiter to your growth.  I suggest you get this done.

JJB88
JJB88
New Contributor
‎11-15-2017 05:32

Hello @MPM_Tech,

 

Thank you for you instructions - it turns out that my team and I didn't have the most up-to-date version of Outlook. We downloaded the the latest version (2016) and now we have the HubSpot Sales tool function on both Office 365 online and the Outlook app, on a Mac.

 

So it worked...!!

 

Thanks again, appreciate your help.

 

 

Gnardiello
Gnardiello
New Contributor
‎11-22-2017 09:21

Please have Outlook for Mac supported!

G 

bsm007
bsm007
Regular Contributor
‎12-19-2017 11:17

Just to confirm, will connecting the Hubspot Inbox via IMAP work with Outlook for Mac?

https://knowledge.hubspot.com/articles/kcs_article/email-notifications/how-can-i-connect-my-inbox-wi... -- I think this article really only refers to PCs, but I am not sure.

 

I need help... 

I have an Office 365 account, but the email address for that account ends in this domain: @xxxxResearchInc.onmicrosoft.com whereas the account I want to use has this domain @xxxxresearch.com which is hosted on our Exchange server. We have Business Premium Office 365. I can get the Hubspot add-in working for Outlook for Mac with this account @xxxxResearchInc.onmicrosoft.com, but not the one I desire on Exchange.

 

I did connect my Exchange account to the Hubspot inbox using the IMAP. Interestingly, I can see the Hubsport Sales add-in with OWA, but still cannot see it in the Outlook for Mac. What am I doing wrong?

 

 

 

 

krishtha
HubSpot Product Team
HubSpot Product Team
‎01-17-2018 10:30
updated to: Delivered

Hey everyone,

 

Thank you for your patience on this one! I'm happy to announce that HubSpot now supports Outlook for Mac.  You can try out our new add-in by checking out this article on our knowledge base: https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales#install-the...

 

Let me know if anyone has any questions on this! 

petematheson
petematheson
New Contributor
‎01-17-2018 10:45

Krishtha,

 

The link you sent only details how to install within Office 365.

There is zero information on how to actually Install onto a Mac. 

 

I'm on the beta and I was sent a link to a package I needed to install, which has added a toolbar to my Outlook for Mac client. 

Assuming there is now a non-beta version I need to download from somewhere?