I have to agree. When I first became a Hubspot user, I was amazed that the facility didn't exist. It looks like it has been in the pipeline for some time now, and needs to be given priority
I was surprised to learn that HubSpot did not support Outlook for MAC users. This is the vast majority of email users and a huge number of MAC users that use Outlook. This creates extra work and less value in HubSpot without this integration.
We've just started using HubSpot and teh whole team use Macs. We use Outlook for Mac but our emails aren't hosted by Office 365 which means we now can't track all emails sent and received via Outlook against a contact record in HubSpot. This is extremely frustrating as we were able to do this via our last CRM and wouldn't have signed up to HubSpot if we had known this wasn't possible. Extremely frustrating.
We offer a solution this problem via our integration which you can find on the HubSpot App Marketplace. We are Mac users ourselves and can support Apple Mail and Outlook for Mac so understand this problem well 🙂
This is a MAJOR inconvenience for us too. We have G-Suite emails, are Mac users and use the Outlook email platform. It's really frustrating that we can't track emails properly, especially having just moved over from Pipedrive where we had no issues with email tracking.
Really hope this is implemented soon as we've had to revert back to copying in logged emails to contact records.
Same as others, we can't use Gmail in Chrome, it's not sufficient for every day use.
I totally agree with@freddy2307. We use gmail and Macs, but I don't like the gmail web client and I do also not want to use browser based emailing "Outlook/Office 365" etc. So please: fully fletched integration with the Outlook desktop version on Macs while having mail hosted by google/gmail.
It's absolutely ridiculous that HubSpot does not work on Outlook for Mac or Mac Mail. Ridiculous. They have been saying they are looking at it for 5+ years. We moved from SalesforceIQ (no longer exists) and they had this feature working perfectly. I guess HubSpot don't really care about their CRM product much, it's all about their overpriced marketing products.
I searched for HubSpot Sales for Mac, only to see it doesn't support the new Outlook for Mac. Please HubSpot, update your game in this area for Mac users!