I wanted to add my thoughts to this thread. It is incredibly frustrating to not be able to utilize the email tracking feature with new Outlook for Mac. As previously noted, the legacy outlook does not have the integrations and support we need, so to have to use it just to track emails doesn't make sense. I sold my leadership team on Hubspot and one of the key features I highlighted was email tracking. Now that we cannot use it effectively, there is a lot of frustration on all sides. I hope you can fix this quickly.
Hello Kristen, can you add Hubspot technical and product leadership to this thread?
It's been 3 months (surely this is enough time to assemble opions) since "they are currently investigatingthis matter" message from Mia, what are the outcomes of the investigation please?
I get the feeling no update means this is not a priority to Hubspot.
Thank you to all for contributing to this thread. I wanted to provide another update:
What's important for us to bring forth is that HubSpot's team is aware of the challenges users are facing when using our HubSpot Office 365 Add-in and the New Outlook for Mac. Due to Microsoft's current roadmap for their New Outlook for Mac, this means that regular updates are being made. What this means to HubSpot is we can work on a solution to address the tracking issue. However, there's no guarantee that the next Microsoft update will not break it. Taking into account how this affects our customer's experience (having the extension work and break again), we have decided to take a step back and review this at a later time.
Please continue to show your support by upvoting this idea in the Ideas Forum. Commenting on the idea will automatically subscribe you to any updates made to it by the product team, and will be the best way to receive a direct line from the team that oversees this feature.
Hi Kristen, If I am understanding correctly, we have two options, convert our entire company from Mac to Windows, or to find another CRM that can deliver the needed results to their customer base.
I don't mean to stir the pot, but if every software company decided not to fix their own platform until another company stopped making updates on theirs, we would all still be operating on Windows 3.1.
It is disappointing that HubSpot leadership has taken the position of "we aren't going to fix it" but I appreciate that this was stated publicly so that we as customers know where we stand.
Considering a significant number of decision makers in platform choices are Mac users especially in start ups which your licensing model appeals to, you've just committed the same mistake Nokia did in the mobile phone business
Doesn't make any sense. Would assume Hubspot is using a standard API, those don't break in theory. I would suggest your CTO or VP of Development come our with some kind of official product statement.
This update isn't going to work. Another day in the old version of Outlook is another day of frustration.
I really enjoy the overall HubSpot experience, but given the choice of transitioning myself and our sales team to a new platform vs our entire organization to a new email platform, the solution is simple.
So, now I'll start my search for a new Sales CRM. Any suggestions would be appreciated!
Our business is predominantly Macs and we rely heavily on Hubspot for our CRM and Marketing so not being able to track opens or clicks is a huge issue for us. Reverting back to legacy Outlook is far from ideal, so would be great if a solution could be created ASAP!
I'm having issues connecting my Outlook for Mac app to hubspot at all. I have version 16.63. I need this to work, we are new customers of HubSpot and I am the primary website designer so if I can't log my emails - this does not help my team at all.
One thought as an FYI....yes I mostly use an iMac with my company running Hubspot with everyone else using Dell's / Windows etc so no issue. I am regularly chased regarding emails sent to client accounts etc but the only work around I have is to log the emails by directing (most) everything I send to a BCC (8 digits followed by @bcc.eu1.hubspot.com) and then these emails will get logged. I understand the missing bit is they don't get tracked so if forwarded / shared etc there will not be visibility. However, at least the ability to log does show about on our Deal dashboard so better than nothing.....!
@ DHobson the issue was never tracking emails sent from Mac Outlook - that works fine and the BCC workaround is not required.
It's tracking the opens of sent emails that still does not work and Hubspot seemingly have zero desire to fix. The only way around this issue at the moment is not to use Mac for Outlook (so either a Windows machine or the Hubspot web interface)
@ DHobson the issue was never tracking emails sent from Mac Outlook - that works fine and the BCC workaround is not required.
It's tracking the opens of sent emails that still does not work and Hubspot seemingly have no desire to fix. The only way around this issue at the moment is not to use Mac for Outlook and instead use either a Windows machine or the Hubspot web interface.
Also, when the Sales add-in is running, the CPU usage of Outlook (for Mac) is huge. For some of my colleagues it makes writing an email even a struggle. Anyone else experiencing this problem?
