Now that I am a Partner Admin to some of our clients, I realized that I am not able to do "high-risk" actions like CRM Manual Data Back Up and Knowledge Base Migration. I checked with Support and these actions can be done only by a Super Admin. I normally have to do this work for clients, now I have to request for a paid Super Admin seat to be able to do this. I believe the expectation is that a Super Admin is meant to action on more "high-risk" actions (like migrating the KB) since it's irreversible.
I think a good middle ground would be something like a Partner-requested, Admin-approved setup so there doesn't need to be a change or permissions. Tagging Product team cause I can see how this would make things a lot smoother.
Our HB person also got marked as a "Partner Admin" and now they have to reach out to me to update settings, etc. It's a bit of a hassle and feels like it's causing me to be a bottleneck in their initiatves. (They have to wait for me to see the email requesting me to take an action.) An update to this change could make sense!
