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Status: Idea Submitted
GMarks
Submitted by on ‎Feb 3, 2021 11:19 AM

Hide knowledgebase articles from search

We are in the process of rolling out our knowledgebase through HubSpot, but we have hit a major snag with our planned implementation. We are able to restrict access to articles based on contact lists, which is great. However, all articles can still be searched if they are published even if the knowledgebase user is not part of the list for a given article.

 

When the user clicks on the article returned in the search, they receive a message that they are not authorized to view the article. It would be better if the user was never presented with articles that they are not authorized to view in their search results.

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1 Reply
MPelamonia
Participant
‎May 6, 2022 9:34 AM

This would be very useful. In addition, it would be great to just determine whether help articles need to be shown in the search results or not.