The Help Desk is a great idea, but we have multiple business units and can not switch between the different help desk channels (one for each business unit). It is all just together in one Help Desk.
I've found where I can create views and filter it by pipeline, so I created separate pipelines for each business unit, but then that includes ALL help desk tickets in that pipeline - you can't sort out unassigned, my own, open, etc.
I could create additional views for each, but that seems cumbersome and just a workaround.
Or at least add "business unit" as a view filter in Help Desk
