Help Desk - Board View

[DamianDjukic]

We love the board view of Tickets and Deals. 

Would it be possible to create a board view also for Help Desk? 

 

[DamianDjukic]

Hi everyone! My name is Hallie, and I'm an Associat Program Manager on our CXM team here at HubSpot. I'm happy to share that a Board View for Help Desk is now available for Service Professional & Enterprise tiers (Service Seat Required)! You can read more about this feature and how it works in the Product Update page. 😊

[AndreasDju]

Would be an amazing feature!

[kurtneller]

This would be great and in line with Hubspot's other object view options. Please make this happen!

[PRS]

Board view in Help Desk is very much needed.  Users prefer the highly visual board view!

[kurtneller]

It's Lean 101...keep things vertical and visible!

[TimothyDS]

Helpdesk should truly empower Support teams, but functioning as just an enhanced 'inbox' isn't enough. A ticket pipeline board view offers the cleanest and most intuitive user experience.

Introducing a board view in Help Desk would be a game-changer and would undoubtedly attract more support teams to adopt the feature.

[hhiggins]

Hi everyone! My name is Hallie, and I'm an Associat Program Manager on our CXM team here at HubSpot. I'm happy to share that a Board View for Help Desk is now available for Service Professional & Enterprise tiers (Service Seat Required)! You can read more about this feature and how it works in the Product Update page. 😊

[SmrtiJRahmat]

Hi everyone, I'm a product manager working on the board layout and it will be fully available to in help desk by March 31st!