HubSpot Ideas

DamianDjukic

Help Desk - Board View

We love the board view of Tickets and Deals. 

 

Would it be possible to create a board view also for Help Desk? 

 

Screenshot 2024-07-15 at 19.14.21.png

5 Replies
AndreasDju
Member

Would be an amazing feature!

kurtneller
Participant

This would be great and in line with Hubspot's other object view options. Please make this happen!

PRS
Member

Board view in Help Desk is very much needed.  Users prefer the highly visual board view!

kurtneller
Participant

It's Lean 101...keep things vertical and visible!

TimothyDS
Member

Helpdesk should truly empower Support teams, but functioning as just an enhanced 'inbox' isn't enough. A ticket pipeline board view offers the cleanest and most intuitive user experience.

Introducing a board view in Help Desk would be a game-changer and would undoubtedly attract more support teams to adopt the feature.