Have a sender Nice Name for Emails sent from "Conversations Inbox"
Hubspot has this nice new "Conversations Inbox" that helps team handle non-personal emails like "contact@company.com" or "support@company.com". Each inbound email is like a ticket, who gets an owner. We like that but...
We miss a simple, high impact feature: we can't define a sender nice name. The sender name that the recipient sees is not right:
- Currently: recipient sees "contact@company.com"
- What we want: recipient sees "Company - Contact (contact@company.com)"
Oh yes ! It's a big mistake from Hubspot ! When we have a conversation with a costummer, the personalisation is so important ! When my clients receive emails from the team, the sender name is very important...
We're exploring a couple of options on approaching this functionality. For folks on this thread - which of the following would you expect to be used as a "Friendly" From name:
The name of the person responding to the customer. (I.e "Max" or "Max Freiert")
A customized name that is tied to the email address where the customer sent the email. (I.e if a customer sent an email to sales@company.com, the From name would be something like "Sales Team" or "Company Sales"
@mfreiert best seems to me to have that as an option in settings. Radio button, "set nice name to be nice name of email being used / of user". If I had to choose I would pick email being used but I am not an expert of service saas so I'd say it's best to see how more service focused saas are doing.
Option 2 would be most helpful for us. We would like to show the name of our company although our customer service email is "hello@company.com". Would be great to get timing on this upgrade as well. Thanks!
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