Hi @lucileferraton, this has been implemented. It's available as part of the Professional and Enterprise tiers of the Marketing Hub, you can read more about it here: https://knowledge.hubspot.com/articles/kcs_article/email/add-a-custom-reply-to-address-to-your-marketing-email
Hi @christinecastro, you should be able to find it as a new checkbox underneath the "From Address" setting inside your marketing emails, as shown here:
If you untick that box, you'll get a new option to set the reply-to address. Let me know if you're seeing any issues with it.
Hi all, this feature is now available to all Marketing Hub Professional and Enterprise customers. Thanks for your feedback!
Hi all, quick update here, our internal beta testing has gone well and we're now opening up this to a public beta. If you're interested in trying it out, please submit your portal ID here: https://forms.gle/VTfnDTbd7S5wRTdQ8 (you can find your portal ID in the top-right hand side of your HubSpot account). We're not expecting it to stay in beta very long, so this should be available to all shortly.
For those that emailed me to get access to the beta, you should see a reply from me in your inbox, thanks for reaching out!
If anyone has any feedback on the update, while in beta or after release, please do share with me here. Thanks for your patience all, this has been a tricky one to get right.
I do indeed have an update, appreciate the ping on this! We've been working on technical implementation of this now for a little over a month and more recently we've been testing our implementation this week. Good results so far. We're heading into a small internal beta to test things out more thoroughly, but all is looking good at this stage.
Provided we don't hit any roadbumps along the way, expect to have this in your hands by mid-March. If you're interested in helping us out during the beta period, shoot me a mail to shay [at] hubspot.com with your portal ID and I'll add you in once we've completed internal testing.
Hi all, have some good news here, this feature is in active research and will be developed early in the new year. We should have a much clearer picture on timelines in January and I'll share an update as soon as we know more. Thank you all for your feedback and suggestions, excited to get this feature in your hands.
When sending an email, it would be nice to be able to send it from one email address, but have the reply to email address be something different.
This is especially useful if we're starting an email sales campaign from our CEO, but don't want all the out of office replies, spam sales requests, etc. to go to her.
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