Have a reply address different from the sender address in an emailing

[lsirac]

When sending an email from the marketing side, we'd like to send emails from a certain address, but have an option to have replies come into another email inbox.

[lsirac]

Hi @lucileferraton, this has been implemented. It's available as part of the Professional and Enterprise tiers of the Marketing Hub, you can read more about it here: https://knowledge.hubspot.com/articles/kcs_article/email/add-a-custom-reply-to-address-to-your-marketing-email

[lsirac]

Hi @christinecastro, you should be able to find it as a new checkbox underneath the "From Address" setting inside your marketing emails, as shown here: 

If you untick that box, you'll get a new option to set the reply-to address. Let me know if you're seeing any issues with it. 

[lsirac]

Hi all, this feature is now available to all Marketing Hub Professional and Enterprise customers. Thanks for your feedback!

[lsirac]

Great question @schesley, should have offered that clarity previously. This works just like the From Address field, so you can use existing addresses, users on the portal, or you can use owner properties like {{ contact.email }} too. Hope this helps!

[lsirac]

Hi all, quick update here, our internal beta testing has gone well and we're now opening up this to a public beta. If you're interested in trying it out, please submit your portal ID here: https://forms.gle/VTfnDTbd7S5wRTdQ8 (you can find your portal ID in the top-right hand side of your HubSpot account). We're not expecting it to stay in beta very long, so this should be available to all shortly.

For those that emailed me to get access to the beta, you should see a reply from me in your inbox, thanks for reaching out! 

If anyone has any feedback on the update, while in beta or after release, please do share with me here. Thanks for your patience all, this has been a tricky one to get right.

[lsirac]

I do indeed have an update, appreciate the ping on this! We've been working on technical implementation of this now for a little over a month and more recently we've been testing our implementation this week. Good results so far. We're heading into a small internal beta to test things out more thoroughly, but all is looking good at this stage.

Provided we don't hit any roadbumps along the way, expect to have this in your hands by mid-March. If you're interested in helping us out during the beta period, shoot me a mail to shay [at] hubspot.com with your portal ID and I'll add you in once we've completed internal testing. 

Thanks all! 

[lsirac]

Hi all, have some good news here, this feature is in active research and will be developed early in the new year. We should have a much clearer picture on timelines in January and I'll share an update as soon as we know more. Thank you all for your feedback and suggestions, excited to get this feature in your hands.

[lsirac]

When sending an email, it would be nice to be able to send it from one email address, but have the reply to email address be something different.

This is especially useful if we're starting an email sales campaign from our CEO, but don't want all the out of office replies, spam sales requests, etc. to go to her.

[Martin83132]

 Very good idea !

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@lsirac wrote:

When sending an email from the marketing side, we'd like to send emails from a certain address, but have an option to have replies come into another email inbox.

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[MissSea]

Agreed this feature would be really useful and is common in most other marketing platforms

[OliviaPritchard]

This feature would be extremely helpful! As mentioned by another user, many email marketing platforms offer this.

[khughes]

When sending an email, it would be nice to be able to send it from one email address, but have the reply to email address be something different.

This is especially useful if we're starting an email sales campaign from our CEO, but don't want all the out of office replies, spam sales requests, etc. to go to her.

[stephanie_g]

Would love to see this implemented

[ValVng]

This feature would be very useful for our newsletters !

[Anu]

I had this feature in Zoho Campaigns and I miss it. It was very useful for our newsletters and client invitations. I could send the invites from our CEO and get the replies to the marketing team. 

[CottRSlone]

YES PLEASE!  ParDot also offers this feature, and I used it many times.  

Not being able to send replies to a different email address is causing me a huge headache.  I need to be able to send messages on my salespeople's behalfs, but have the replies go to the person actually keeping track of things.

[AFanoun]

I agree! It would be very helpful to send from a different email address and have direct visibility of the replies that come in. 

[mbuchholz]

I agree! This feature would be really helpful. Please implement!

[Jrbb1212]

 Please integrate this - it's standard on the lowest level email platforms. As stated in another comment, our CEO should not have to deal with sale email replies and forward them back to the marketing team - especially considering the comparative cost of Hubspot.

[HIVE]

We need the ability to send emails from one email address, but to set a separate reply to address. It's common in most email marketing softwares, not sure why we don't already have it.

[Melissa_Davis]

Yes, we REALLY could use this function! Many email systems offer this function, and I really really miss it in HubSpot. We often want to send event invitations from our President, for example - but he shouldn't have to deal with the replies!

[breedcc]

+1

[HelenRoss]

I currently have to set the email address and sender name as from different people and it's confusing the hell out of my customers. Can this please be a thing?

[KatieK]

+1 for this! Very simple functionality that would make a big difference over here. 

[SuzieC]

My team is currently having this issue:

We DO NOT currently have the ability to set a default "From" email address when we write to a customer from the CRM.

It creates this issue:

- If we FORGET to change the default adress to the desired one, this is what happens:

- Currently, the default "FROM" email address is set to every user's own work email address (personalname@...com)

- If we forget to change the default "FROM" email address to the customer support email address - general customer support email address being: support@....com, than we will not be notified when customer responds + the response will fall into the user's personal email inbox. 

At our company, we prefer a short response time OVER having always the same person responding to a customer.  

Of course, we try and remember to always set the FROM email adress to the support@...com email when writing to a customer....but we all know how hectic a day can be and even though we make the effort to remember...sometimes my team just forgets and it causes this issue.

[robinsonjn22]

This is critical. Please implement. Even MailChimp and Act-On have this basic feature. Thanks!

[Jrbb1212]

Any movement on this, Hubspot? I find it hard to believe even the free email platforms have had this from day one and you can't integrate. Help us out.

[lilybond]

This is extremely important for us. I'm really surprised this doesn't exist. We used this extensively in Marketo and it's very upsetting that we can't do so here.